Video Surveillance System (VSS) Senior Operator LBHF616084

Job Details:

Salary Range: £40,005 - £41,286 per annum (plus shift enhancement)
Work Location: Beavor Lane, Hammersmith, London W6 9BL 
Hours per week: You will be required to work a shift pattern covering a 24/7, 365 rota for which you will receive the appropriate shift enhancement. The rota will consist of a “four on four off” pattern comprising 12hr shifts, days and nights. The shift pattern and terms average out to 36hrs a week. This post requires permanent office-based presence and is not suitable for home working.
Contract Type: Permanent
Vetting Requirements: Basic DBS
Closing Date: 28 May 2024
Contact details for an informal discussion: Neil Thurlow, Assistant Director Community Safety, via email at NEIL.THURLOW@LBHF.GOV.UK

About the role

At Hammersmith & Fulham, we are determined to make our borough a place where people love to live, work and visit. Within the Community Safety Unit, the Councils Video Surveillance System (more generally known as CCTV) provides essential services to help make the borough one that is safe, clean, and one in which our residents take pride.

London Borough of Hammersmith & Fulham prides itself on being a great place to work as well as one of London's most compassionate and caring councils. Our team's highly varied workload focuses on delivering outcomes for residents whilst working alongside a range of internal and external partners. The Community Safety Unit, and the VSS Service, has benefited from significant recent investment. We are proud to offer a service which provides VSS functionality across three boroughs – Hammersmith and Fulham, Royal Borough Kensington and Chelsea as well as Westminster City Council – providing one of, if not the largest, VSS offerings.

Our shared infrastructure is one of the most extensive in the UK and is held in high regard for its performance in identifying and preventing crime across three boroughs. 

You will work within the Community Safety Unit reporting to the VSS Supervisor. As Senior Operator you will be responsible for managing the service in the Supervisors absence, being the lead officer when liaising with partners in emergency management, ensuring staff are briefed at the start of each shift, that taskings are completed and returns made amongst other matters. You will undertake all duties as expected by our VSS operators ensuring that our cameras are operating as required, are monitored, that crimes identified as well as ensuring that perpetrators pursued and victims supported. 

Daily you’ll work across services and with a range of partners to deliver “business as usual” while also being the lead senior operator for one of the three boroughs within the service. You will work with the relevant VSS supervisor supporting them to deliver reports, work returns and ensuring that operational plans are developed and delivered with colleagues ensuring that any one of the areas many events, football matches and tourist destinations are safe and monitored.

You will be required to work a shift pattern covering a 24/7, 365 rota for which you will receive the appropriate shift enhancement. The rota will consist of a “four on four off” pattern comprising 12hr shifts, days and nights. This post requires permanent office-based presence and is not suitable for home working.

To apply for this post, you must have experience working as a CCTV operator for a significant time. You will need to obtain an SIA license as part of the conditions of this role. If you do not already have an SIA license, we will train you as holding a SIA license during probation is a pre-requisite to become a permanent employee.

To apply for this post, you must evidence your experience in your personal statement. CVs alone will not be considered.

Please refer to the Role Profile for more information. 

Please note, if we have a high number of applicants we may close this vacancy before deadline.

Our People Values:

How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

We are fair
We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring
We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators
We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven
We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Our commitment to you:

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more.

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.

It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE.

Asking for Adjustments

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.

If you would like to discuss any adjustments or request the application form in a different format, please contact us at resourcing-peopleandtalent@lbhf.gov.uk or by post to The Town Hall, King Street, Hammersmith W6 9JU