REAP Programme Support Officer LBHF611928

Job Details:

Salary Range: £41,967 - £44,862 per annum
Work Location: 145 King Street, Hammersmith, London, W6 9JT  
Hours per week: 36
Contract type: Temporary for 12 months
Closing date: 29 September 2024
Contact details for an informal discussion: Mia Peters, REAP Project Manager via email at MIA.PETERS@LBHF.GOV.UK

Advert Text:

At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. We offer a wide range of services to help make the borough an attractive place, one that is safe, clean and green and one in which our residents take pride.

 The Resident Experience and Access Programme is the council’s biggest digital transformation programme it has ever undertaken, and will transform the way residents interact with the council as well as building on the council’s commitment to being Ruthlessly Financially Efficient and doing things with residents, not to residents. In this role you will lead on making sure all the new ways of working are accessible and inclusive.

The REAP Programme Support Officer will be a member of the REAP Support Team. This role will provide specialist expertise in project planning and use of project management tools and software to support the effective management of projects, risk and benefits tracking. The post holder will be expected to demonstrate a methodical and structured approach, familiarity with project disciplines and the ability to negotiate and positively influence decisions to ensure projects deliver the expected benefits and outcomes on time and to quality and budget. The successful candidate will have the ability to gather requirements, analyse and present data to assist in the overall decision-making process is key.

Please refer to the Role Profile for more information. 

People Values:

How we act defines who we are.  At the heart of our organisation is a common approach to defining ‘who we are’.  We are looking for people who can build this into everything they do.

We are fair

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Recruiting for Attitude:

Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes: 

Complex problem-solving 
The ability to work within a complex system and find simple solutions and outcomes that deliver real change. 

Critical thinking 
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources. 

Creativity 
You take approaches that demonstrate how doing things differently and creatively changes the dynamic in situations. You can apply creative solutions that deliver hard outcomes. 

People management 
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals. 

Coordinating with others 
You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You can also recognise how others work, think, and feel to get the most out of collaboration. 

Emotional intelligence 
You have a high degree of self-awareness and self-regulation in a wide range of situations from one-to-one conversations to team and group dynamics. You can recognise motivating factors and demonstrate empathy appropriately applying a wide range of adaptive social skills. 

Judgement and decision making 
You can take rational and evidence-based decisions and take responsibility for your decisions and actions. Where there is ambiguity or a lack of evidence you can demonstrate the ability to understand the environment and show flexibility in applying your judgement. 

Negotiation 
You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includes understanding how to structure and undertake successful negotiation on an organisational-wide level. 

Service orientation 
You must be unequivocal in your commitment and drive for outstanding service delivery. Both in terms of the quality of products and work delivered as well as the achievement of objectives. You and your team can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives. 

Cognitive flexibility 
The ability to recognise the environment in which you work and adapt and shift to this environment to maximise your own personal achievement and lead others in the same approach. Applying cognitive flexibility to situations of significant change and transformation.