Pension Specialist LBHF613632

Job Details:

Salary range: £44,862 - £48,063 per annum 
Work location: 145 King Street, Hammersmith, W6 9XY
Hours per week: 36
Contract type: Permanent
Closing date: 25 May 2024
Contact details for an informal discussion: Eleanor Dennis, Head of Pensions via email at ELEANOR.DENNIS@LBHF.GOV.UK

Advert Text:

We would like to welcome to our team a key role that reports direly into the Head of Pensions . 

The successful candidate needs to be a committed, self motivated and conscientious person who can support on the technical needs of the LBHF Pensions service and own and manager the LBHF fund employers and cessations function.

You will be need to self motivated and pro-active to help us to deliver excellent customer service to members, beneficiaries and all other stakeholders that you encounter.  Your clear communication skills, positive, problem solving and can do attitude will enable you to succeed and be satisfied in this role.

We need you to help our service be the best it possibly can be helping to resolve challenges, bring forward real solutions to benefit all parties.

You will be joining a supportive, enthusiastic and respectful team that share a focus to work collaboratively and deliver the best customer experience. Only those with previous proven pensions experience should apply.

Please refer to the Role Profile for more information. 

People Values:

How we act defines who we are.  At the heart of our organisation is a common approach to defining ‘who we are’.  We are looking for people who can build this into everything they do.

We are fair

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Recruiting for Attitude:

Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes: 

Complex problem-solving 
The ability to work within a complex system and find simple solutions and outcomes that deliver real change. 

Critical thinking 
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources. 

Creativity 
You take approaches that demonstrate how doing things differently and creatively changes the dynamic in situations. You can apply creative solutions that deliver hard outcomes. 

People management 
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals. 

Coordinating with others 
You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You can also recognise how others work, think, and feel to get the most out of collaboration. 

Emotional intelligence 
You have a high degree of self-awareness and self-regulation in a wide range of situations from one-to-one conversations to team and group dynamics. You can recognise motivating factors and demonstrate empathy appropriately applying a wide range of adaptive social skills. 

Judgement and decision making 
You can take rational and evidence-based decisions and take responsibility for your decisions and actions. Where there is ambiguity or a lack of evidence you can demonstrate the ability to understand the environment and show flexibility in applying your judgement. 

Negotiation 
You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includes understanding how to structure and undertake successful negotiation on an organisational-wide level. 

Service orientation 
You must be unequivocal in your commitment and drive for outstanding service delivery. Both in terms of the quality of products and work delivered as well as the achievement of objectives. You and your team can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives. 

Cognitive flexibility 
The ability to recognise the environment in which you work and adapt and shift to this environment to maximise your own personal achievement and lead others in the same approach. Applying cognitive flexibility to situations of significant change and transformation.