Head of Service ASC Complex Care LBHF619917

Job Details:

Salary range: £69,537 -  £92,772 per annum
Work location: 145 King Street, London, W6 9JT
Hours per week: 36
Contract type: Permanent 
Closing date: 28 March 2025
Vetting requirements: Enhanced DBS Check
Contact details for an informal discussion: Donna Barry, Assistant Director of Independent Living and Neighbourhoods via email at DONNA.BARRY@LBHF.GOV.UK

About the role:

We are a small, friendly and ambitious local authority. Adult Social Care is important to the Council and has benefitted from considerable investment.  We’d love to hear from candidates who share our commitment to co-production, Independent Living and relationship-based practice, ‘Doing things with residents not to them’ is a key Council priority. We believe it is better for everyone when people are fully involved in the decisions that affect their lives. 

We use the social model of disability to frame our approach, and we are proud to work in ways that promote human rights, equality and inclusion. We are developing our practice model and ways of working and would love to hear from experienced leaders at a Head of Service level who want to be part of our transformation.

There’s a lot of other great work going on in Adult Social Care. We are proud to be the only local authority in England to have abolished charging for support at home and in the community.  

We believe in supporting and developing our staff to do the best job to make a positive difference with people. We are committed to high quality leadership, management and supervision and valuing our staff through ongoing career development. 

We have great CPD opportunities, and the Get Ahead programme can support your career aspirations. 

We value our staff, and your wellbeing is important - we have hybrid working, regular ASC staff forums and staff groups across the council e.g. disability and EDI groups and will be introducing Wellbeing days for Social Worker posts.  We offer free tea and coffee in all our offices and local/national discounts for staff.

We are recruiting to the Head of Service for Complex Care in the operational team that services our older frail residents and younger residents with disabilities from aged 18 upwards.

The Head of Service for Complex Care is a high-profile senior leadership role with responsibility for delivering key statutory duties under the Care Act 2014, including prevention, Safeguarding, Direct Payments, supporting Carers, as well as driving forward our vision for Independent Living. The post holder will need to provide leadership for the transformational changes, embedded in our Adult Social Care Improvement Plan. 

We have a hybrid working model and staff and will be supported to do this with mobile IT equipment and hot desk facilities in all offices across the borough.  Professional, practice-based supervision will be provided.

Our mission is to be the best council. To do this we need the best people to help build our vision. If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.

Please refer to the Role Profile for more information.

About you:

The post holder will require excellent cross organisational relationship building skills to lead on the transformation of our community services alongside NHS and community partners in the design of locally agreed integrated models of care delivery that support admission avoidance and strengthen residents’ independence at home. They will work on the principles of ‘no wrong front door’ and will build on a neighbourhood model to meet the longer-term needs of our diverse local population. 

The post holder will require enhanced leadership skills to continue to develop and improve the team’s culture of performance against key statutory duties. Our aim is to deliver excellent services working in the context of financially challenging times, therefore the post holder will need to work creatively with all stakeholders to continue to transform our service delivery, against our medium and long term financial savings programme. 

This post requires registration with Social Care England and an Enhanced DBS check. 

Our People Values:

We are caring
We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators
We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven
We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Our commitment to you:

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more.

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.

It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE.

Asking for Adjustments

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.

If you would like to discuss any adjustments or request the application form in a different format, please contact us at resourcing-peopleandtalent@lbhf.gov.uk or by post to The Town Hall, King Street, Hammersmith W6 9JU