Debt Recovery and Admin Officer LBHF619478

Job Details:

Salary range: £39,150 - £40,344 per annum 
Work location: 25 Bagleys Lane, London, SW6 2QA
Hours per week: 36
Contract type: Permanent
Closing date: 12 January 2025
Interview date: Week Commencing 27 January 2025
Contact details for an informal discussion: Adrienne Collins, Commercial Waste Manager via email at ADRIENNE.COLLINS@LBHF.GOV.UK

About the role

At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Environment Department, we offer a wide range of services to help make the borough an attractive place, one that is safe, clean and green and one in which our residents take pride.

An excellent opportunity has arisen to work in the Commercial Waste Team.  You will be part of a small but vibrant team, delivering excellent services to our expanding customer portfolio, within a competitive commercial sector.  As the Debt Recovery and Admin Officer, you will administer and monitor the debt recovery and credit control functions for Commercial Waste and other Waste teams within Street Environmental Services.  You will also work with colleagues to provide day-to-day administrative and business support to the service and our customers.

Key role responsibilities will be:

• Ensuring all waste invoice payments are received within the agreed payment terms, maintaining accurate records at all times, and where applicable work with other Council teams to maximise income recovery.
• Create and review the debt recovery strategy on an annual basis.
• Prepare routine financial debt reports on a weekly, monthly and ad hoc bases for SES Management Team.
• Assess outstanding debts, making recommendations for referral to Debt Collection Agencies or Write-Off, in accordance with agreed processes.
• Be responsible for SAP financial issues including payment allocations, managing customer and suppliers’ details, raising Purchase Orders and reconciling payments made and received.
• Provide administrative and business support to the Commercial Waste service and its customers, including resolving queries and responding to correspondences.
• Periodically undertake customer invoicing responsibilities, as cover for the Sales System Support Officer.

Our mission is to be the best council. To do this we need the best people to help build our vision. If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.

Please refer to the Role Profile for more information.

Our People Values:

How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

We are fair
We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring
We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators
We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven
We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Our commitment to you:

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more.

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.

It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE.

Asking for Adjustments

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.

If you would like to discuss any adjustments or request the application form in a different format, please contact us at resourcing-peopleandtalent@lbhf.gov.uk or by post to The Town Hall, King Street, Hammersmith W6 9JU