Access Officer LBHF619718

Job Details:

Salary range: £41,580 - £42,861 pro-rata, per annum (actual salary £16,632 - £17,144.40 per annum)
Work location: 145 King Street, Hammersmith, London, W6 9XY 
Hours per week: 14.40 (2 days per week)
Contract type: Permanent   
Closing date: 17 January 2025
Interview date: Week commencing 3 February 2025
Contact details for an Informal Discussion: Roxanne Chapman, Operations Team Manager (Social Work) via email: ROXANNE.CHAPMAN@LBHF.GOV.UK

About the role

Hammersmith and Fulham, rated nationally by Ofsted as one of the top Local Authorities, never stops moving forward. Our ambition is to focus even more on increasing the quality of our practice and the work with children, young people and families in order to sustain positive change. As a department, we promote a highly supportive culture that allows you to do what you do best, encompassing individual mentoring, having manageable workloads and clear developmental opportunities.

The Access Officer role will provide support to social workers and practitioners to free up their time to enable more time to be spent providing advice and guidance to those who have concerns about children and families. This support will include customer facing and back office activity, including sign-posting children and families to appropriate services, uploading information onto Mosaic, liaising with partner agencies, arranging and supporting meetings, supporting with logistical and travel arrangements, monitoring data and producing a range of reports in relation to contacts and referrals. 

Team members may be asked to work in a flexible and agile way across the operations function to carry out other reasonable duties to ensure resilience and service delivery.

Our mission is to be the best council. To do this we need the best people to help build our vision. If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.

Please refer to the Role Profile for more information.

Our People Values:

How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

We are fair
We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring
We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators
We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven
We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Our commitment to you:

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more.

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.

It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE.

Asking for Adjustments

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.

If you would like to discuss any adjustments or request the application form in a different format, please contact us at resourcing-peopleandtalent@lbhf.gov.uk or by post to The Town Hall, King Street, Hammersmith W6 9JU