Communications Operator - HC616465

Job Details

Job Title:  Communications Operator - HC616465

Location:  Southampton Central Police Station

Salary:  Scale 3 - £23,121 - £24,462 per annum FTE

Hours:  15 hours per week

Contract:  Temporary for 12 months

Closing date:  Sunday 26th May 2024 at 23:59 hours

Information for Internal Staff who wish to apply for this role as a secondment

Internal Secondment Declaration Form

If you would like to apply for this temporary post as a secondment you must have the prior approval of your current Line Manager and Head of Department. Please therefore ensure you have completed the ‘Police Staff Internal Secondment Declaration’, and forwarded it as instructed to obtain their sign-off. This step must be completed so the form is submitted as part of the application process, prior to the vacancy’s closing date. Your declaration form should be uploaded alongside your application form. Please note that completion of this declaration is required whether or not your application is supported. Lack of managerial support will not prohibit you from applying, but it may have implications on your employee status. As a result you should consider this fully. Such applications will be treated on a case-by-case basis and following consultation with the Head of HR & OD, as per the Secondment guidance.
 

Are you looking for a new opportunity?

As a Communications Operator you will provide a telephone switchboard service on behalf of Hampshire and Isle of Wight Constabulary.

Key accountabilities include but are not limited to:

1. To action routine police/public telephone calls, identifying suitable departments/personnel that can assist with their enquiries.

2. To maintain effective liaison with internal and external departments and agencies utilising the full range of communication methods available.

3. To deal with confidential material in a responsible manner.

4. To make full and effective use of local computer systems.

5. To maintain efficient and effective office systems and records.

For more information about the role please click here.

Working days are Mondays and Wednesdays 08:00-16:00 with a 30 minute break.

There is parking on site on a first come first served basis.

What's on offer?

As members of Hampshire and Isle of Wight Constabulary police staff you will have access to a wide benefits package, including but not limited to: 

•    Competitive pay with the ability to progress through the salary range 
•    Local Government Pension Scheme 
•    Cycle to work scheme 
•    Access to a wide range of learning and development opportunities 
•    Opportunity to join the Hampshire Police Leisure and Sports Club and obtain a Blue Light Card, which both offer a range of shopping, holiday and leisure discounts and other benefits
•    Employee wellbeing support, including onsite wellbeing rooms 
•    Access to 24/7 Employee Assistance Programme 
•    Eye test vouchers 
•    Staff representation groups and networks

Essential Qualifications

Educated to QCF Level 2 (Including English Language) plus RSA Stage 1 Typing/Word Processing OR work experience deemed to have brought the postholder to a comparable level.

Essential Experience

A minimum of two years experience in the following areas:

    a) direct contact with the General Public on a daily basis. 

    b) switchboard, or other busy inbound call handling environment.

Competencies and Personal Qualities

We are Emotionally Aware - Level 1

We Deliver, Support and Inspire - Level 1

We Analyse Critically - Level 1

Transparency

Application and interview

If you’ve never completed a competency-based application or interview before, make sure you read each competency or value in detail, research the STAR (situation, task, action, result) format and use it when giving evidence.

Please note you do not need to add a CV or covering letter, and these documents will not be reviewed when considering your application.

We would encourage you to visit the Police Staff careers page on our website where you can find more information on working for Hampshire and Isle of Wight Constabulary.

Please click here for Candidate Guidance for Completing Application forms.

Contact details for an informal discussion

Please contact the Recruitment Team at police.recruitment@hampshire.police.uk or on 023 8045 1611