ACRO Public Access Officer - HC621150

Job Title: ACRO Public Access Officer

Salary Range: £32,247 - £34,329

Work Location: Near Fareham

Hours per week: Monday – Friday with flexible office hours  

Contract Type: Permanent

Closing date: 10 June 2025

 We are looking for an experienced and motivated individual to join us as a Public Access Officer, within a national policing unit.

More about the role

 ACRO Public Access are part of the ACRO Information Management team. This position will support the Public Access function enabling ACRO to respond appropriately to subject rights requests, record deletion applications, freedom of information requests as well as requests for information and advice surrounding national police records. 

In this interesting role, you will provide an effective service to members of the public and a range of stakeholders within policing and government regarding Public Access related activities. A large proportion of the role will see you supporting the national Record Deletion Process.

https://www.acro.police.uk/s/acro-services/record-deletion

You will have good customer service skills, with excellent attention to detail.  Highly effective communication skills are essential together with competent user skills in computer applications including spreadsheets and databases. A high degree of integrity and trust is required as you will be dealing with sensitive information.  An understanding of Information Management principles and relevant legislation such as the Data Protection Act is also required.

If you would like to find out more information about the role, please click here.

More about Us

ACRO Criminal Records Office supports UK and international law enforcement by processing criminal records for the purposes of public protection, safeguarding and worldwide community safety.

We are growing, now employing more than 300 people to support the fight against crime as a global leader in our field.

All ACRO staff are employees of Hampshire and Isle of Wight Constabulary, and are provided with the same benefits of working within the public sector as other members of police staff.

Our culture and work environment aim to ensure that everyone feels included and valued. We invest in our people so that they can thrive, realise their potential and enjoy coming into work.

We are located in an attractive and modern business park close to the M27 between Portsmouth and Southampton.

Please visit our website for the full range of products and services we provide to UK police forces and international agencies.

What’s on offer?

As members of Hampshire and Isle of Wight Constabulary police staff you will have access to a wide benefits package*, including but not limited to:

• ·         A hybrid working environment with flexible working hours
• ·         Family friendly policies supporting those with caring responsibilities
• ·         Generous annual leave entitlement starting at 24 days in addition to public holidays, rising to 29 after five years’ service.
• ·         Access to a wide range of learning and development opportunities
• ·         Local Government Pension Scheme
• ·         Retail, holiday and leisure discounts through Hampshire Police Leisure and Sports Club or Blue Light Card
• ·         Excellent wellbeing support including onsite wellbeing rooms and access to Employee Assistance Programme
• ·         Staff representation groups and inclusion network

Application and interview

If you’ve never completed a competency-based application or interview before, make sure you read each competency or value in detail, research the STAR (situation, task, action, result) format and use it when giving evidence.

Please note you do not need to add a CV or covering letter, and these documents will not be reviewed when considering your application.

We would encourage you to visit our Join Us page, where you can find more information on the development and progression available, and view our candidate guidance.  

Please note this role will require police vetting, which is currently attracting up to a 20 week waiting period. While we will do everything we can to onboard you as quickly as possible, please keep this timeframe in mind when applying for this vacancy.

Essential Qualifications

• ·         Educated to QCF Level 3 vocational qualification that is relevant to the role OR work experience deemed to have brought the postholder to a comparable level.

Essential Experience

• ·         Proven experience of processing public access functions to include subject access, erasure and other subject rights. 
• ·         Experience in handling customer complaints or concerns.
• ·         Excellent communication skills.
• ·         Previous experience of writing reports and collating statistical information
• ·         Knowledge of the General Data Protection Regulations (GDPR) and the Data Protection Act 2018 and the ability to interpret the legal requirements for the business, particularly around subject rights and exemptions.
• ·         Proficient with Microsoft applications to include Word, Outlook and Excel.

Competencies and Personal Qualities

• ·         We are Emotionally Aware – level 2
• ·         We Take Ownership – level 1
• ·         We Analyse Critically – level 1
• ·         Public Service  

For guidance completing our application form, please click here.

Contact details for an informal discussion

The ACRO People Services Team can be contacted by email at acropeopleservices@hampshire.police.uk or by phone on 02380 451651.

 To discuss the role in confidence, please contact Jess Mullins on jess.mullins@acro.police.uk

 *note some benefits are subject to a minimum service requirement.

Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.
 

Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.
 
The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: positive.action@hampshire.pnn.police.uk
 
The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.