Call handlers – Recruiting now!

Policing is a career like no other. Our police officers, police staff and volunteers show courage, teamwork and compassion on a daily basis to make a real difference to people’s lives in the communities they serve.

Working in our contact management teams, you will be on the frontline, helping people in need of some of their most difficult days. You’ll be doing this at a time when the force is dealing with new and emerging types of crime, such as cybercrime, as well as helping victims of high-harm offences like rape and domestic abuse.

To be the best we can be, we need to attract the best people. It’s a tough but rewarding job, and we’ll work hard to ensure we give you the genuine support you need to succeed.

Call handlers – Recruiting now!

Policing is a career like no other. Our police officers, police staff and volunteers show courage, teamwork and compassion on a daily basis to make a real difference to people’s lives in the communities they serve.

Working in our contact management teams, you will be on the frontline, helping people in need of some of their most difficult days. You’ll be doing this at a time when the force is dealing with new and emerging types of crime, such as cybercrime, as well as helping victims of high-harm offences like rape and domestic abuse.

To be the best we can be, we need to attract the best people. It’s a tough but rewarding job, and we’ll work hard to ensure we give you the genuine support you need to succeed.

Do you have the skills we are looking for?

We look for all kinds of skills, because we know it takes all kinds of people to protect the public. Problem solving, compassion, resilience, respect, courage and teamwork. These are the qualities we are looking for, and if you think you might have the skills to serve why not apply or sign up for our job alerts.

More about the roles

Working in either our Police Control Room at Netley or our Contact Management Centre in Southampton. You’ll be handling a range of non-emergency calls via 101 and taking emergency 999 calls. You’ll need to be able to handle every call professionally, ask the right questions, listen for vital details and log information quickly and accurately.

In our Police Control Room, you’ll be responsible for the deployment of police resources to live incidents. In our Contact Management Centre, it will be your job to record detailed crime reports, file intelligence and manage other general enquiries.

Salary and benefits

We’re looking for flexible people who can work shifts, including overnight, at weekends and some bank holidays.

We’ll reward you with a good salary and additional enhancements to reflect the shift and weekend working. In addition to this, if you meet the eligibility criteria we will support you to complete an Apprenticeship (under our Level 3 Emergency Services Contact Handling apprenticeship programme).

Positive action

It’s also worth remembering that the Equality Act 2010 allows us to promote equality within Hampshire Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: positive.action@hampshire.pnn.police.uk.

You can contact this team at any time, whether we are actively recruiting for a particular role or not.

Eligibility

You also need to have lived in the UK for the last three years, and have the right to live and work in the country indefinitely. There are some exceptions for those serving in the armed forces, members of the Foreign and Commonwealth Office, and those who have taken a career break or gap year to travel or work abroad for up to 12 months.

If you have any other questions, please email police.recruitment@hants.gov.uk.