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Brokerage Officer LBHF10385

Job Details:

Salary Range: £33,759 - £34,986 per annum
Work Location: Charring Cross Hospital, Hammersnith W6 8RF
Hours per week: 36 
Contract type: Permanent 
DBS check: Standard
Closing date: 27 June 2019
Contact details for an informal discussion: Daniel Addis, Brokerage Manager on 0203 3111850 or via email on


Advert Text:

A position has become available in The London Borough of Hammersmith and Fulham, for a placements officer within the brokerage team. You will be part of an exciting new team that has been created to manage the micro-commissioning of placements on behalf of residents who have specific social care needs. 

The ideal candidate will have a detailed knowledge of defined client groups, a comprehensive understanding of the care market and have strong negotiation skills to ensure that the most appropriate services are commissioned and that value for money is achieved. You will also have experience of working in a customer care environment and social work setting to support residents to exercise control and choice over the services they receive.

The successful candidates will be responsive, innovative, collaborative, and enterprising with a “can-do” attitude and have great problem-solving skills. You will also be well organised, able to prioritise work and be great at building relationships with a wide range of stake holders.

Role Responsibilities:
  • To support the Brokerage Manager through administrative support and organisation ensuring that work flow is in order and cases are uploaded and closed effectively on Mosaic.  
  • To communicate appropriately and effectively on the telephone or by email with a wide range of internal and partnership service teams, departments, and external care providers.
  • To ensure accurate and prompt data updating/ processing across appropriate H&F internal and provider systems.
  • To assist in establishing and maintaining high quality administrative systems and exploiting the use of IT.
  • To accurately process a range of invoices as delegated with due regard to the Councils Financial regulations and payment policies.
  • To undertake other duties commensurate to the grade of the post.
  • To process referrals promptly and within agreed timeframes.
  • To ensure value for money is obtained within contractual arrangements when supporting the facilitation of nursing and residential care packages.
  • To accurately record, broker and update associated systems promptly and in line with departmental procedure.
  • To carry out a range of invoice approval procedures including, invoice validation, invoice certification and approval for payment.
  • Undertake relevant administrative duties relating to the work of the Adults Resource Team
  • Liaison with duty managers, other staff, and agencies to resolve service issues and collation of evaluation feedback.
  • Scanning and indexing of documentation as appropriate.
  • To provide cover during periods of absence and annual leave within the team.
People Values:

How we act defines who we are.  At the heart of our organisation is a common approach to defining ‘who we are’.  We are looking for people have can build this into everything they do.


We are fair

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.


We are caring

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.


We are collaborators

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.


We are driven

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Recruiting for Attitude:

Your skills and ability are important however, we recruit as much for attitude as we do experience.  We are looking for people who have the following attributes:


Complex problem-solving

The ability to work within a complex system and find simple solutions and outcomes that deliver real change. 


Critical thinking

The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking.  You can rationalise decision-making and form views quickly and soundly from a range of sources.  



You take approaches that demonstrate how doing things differently and creatively changes the dynamic in situations.  You can apply creative solutions that deliver hard outcomes.  


People management

You can get the best out of people.  You have a coaching-style and drive through a commitment to personal and professional development.  You are clear in your expectations and have exception feedback from your team about their working environment. You recognise and support people as individuals.  


Coordinating with others

You have the knack of working well with others.  You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others.  You will also can recognise how others work, think, and feel to get the most out of collaboration.  


Emotional intelligence

You have a high degree of self-awareness and self-regulation in a wide range of situations from one-to-one conversations to team and group dynamics.  You can recognise motiving factors and demonstrate empathy appropriately applying a wide range of adaptive social skills. 


Judgement and decision making

You can take rational and evidence-based decisions and take responsibility for your decisions and actions.  Where there is ambiguity or a lack of evidence you can demonstrate the ability to understand the environment and show flexibility in applying your judgement.  



You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners.  This includes understanding how to structure and undertake successful negotiation on an organisational-wide level.  


Service orientation

You must be unequivocal in your commitment and drive for outstanding service delivery.  Both in terms of the quality of products and work delivered as well as the achievement of objectives.  You and your team can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives.  


Cognitive flexibility

The ability to recognise the environment in which you work and adapt and shift to this environment to maximise your own personal achievement and lead others in the same approach.  Applying cognitive flexibility to situation of significant change and transformation. 

Role Specific Qualifications:


  • Maths and English to A-level standard

London Borough of Hammersmith and Fulham is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Job Segment: Public Health, Administrative Assistant, Healthcare, Administrative, Customer Service

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