Team Manager (Response Team) WCC621127

Job Details:

Salary range: £54,684 - £74,487 per annum
Work location: Westminster City Hall, 64 Victoria Street, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Closing date: 30 May 2025 

About Us:

THE EXTRAORDINARY STORY OF MOHAMAD’S CUSTOMER SERVICE SKILLS

Public Protection & Licensing in Westminster City Council is a world of extraordinary stories. Where people are passionate about keeping our streets safe and clean.  

Take Mohamad, a City Inspector who looks after the Little Venice ward. No two days are the same for Mohamad when he's out and about conducting ward inspections. He could be doing a licensing premises inspection one day and advising businesses and residents on the proper way to handle their waste on another. But before he joined Westminster, he used to work in banking, where he honed his skills in customer service and people management. 

And those skills matters because, while he occasionally needs to enforce the law, his job is mostly about building strong relationships: educating businesses and residents about the impact of certain enviro-crimes. 

One day he came across some unmarked commercial waste dumped on Edgware Road. Following procedures, he investigated this waste, carefully collecting evidence. Yet, despite his attempts to make contact with the commercial premises, the owners wouldn’t cooperate. Digging deeper, he worked collaboratively with different Westminster departments such as businesses rates and licensing, and discovered multiple businesses registered at the same address. After issuing six different notices, three of the business failed to comply and were successfully prosecuted. 

So while Mohamad’s successfully swapped his financial know-how for expertise in local authority legislation, it’s his people skills and powers of persuasion he’s still proudest of. 

The Role:

As Response Team Leader in our fast-paced Public Protection & Licensing directorate, you can make your own powerful contribution by ensuring residents and businesses can thrive in a quiet, clean and safe city.  

This is a fantastic chance to see London in a truly unique light. With a focus on delivering excellent services for our residents and stakeholders, you will lead the operational activities of a team of City Inspectors who are on the frontline of enforcing non-compliance by residents and businesses. 

Working a 24/7 shift pattern (for which you will receive a generous 19% shift allowance and weekend enhancements) you will have the exciting opportunity to be involved in coordinating an integrated approach to supporting the largest occasions hosted in London, ranging from coronations and state visits through to the Notting Hill Carnival. 

When these events aren’t happening, you will still find much to love about your role, as you will find a huge amount of variety. Resolving problems that are impacting on the public realm (such as environmental issues) and ensuring premises are complying with the expected standards, you could find yourself responding to a myriad of challenges including public protection and community safety. For example, you might be tasked with containing and managing waste that could impact on the health and wellbeing of our residents, or you might be asked to attend businesses where you will provide guidance on how to stay within the parameters of their licenses. Leading key projects that will enhance customer satisfaction and reduce risk and harm to our communities, you will be keen to drive change for the better. 

Please refer to the Job Description for more information.

About You:

With your team providing education on a wide range of issues, and helping people resolve short-term issues, it is imperative that you are passionate about helping Westminster remain as safe, clean and peaceful as possible. Central to your success will therefore be your ability to build relationships with internal departments, external stakeholders and resident groups, and you won’t be phased by the need to work directly with members of the public, providing a physical presence in the city.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E , Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.   

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit  https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties  

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.  

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.