Social Media and Marketing Coordinator WCC623428

Job Details:

Salary range: £42,912 - £46,854 per annum. Salary negotiable depending upon experience 
Work location: Westminster Council House, Marylebone Road, London NW1 5PT
Hours per week: 36
Contract type: Temporary up to 12 months 
Closing date: 15 March 2026
Interview date: 23 - 27 March 2026

About Us:

THE EXTRAORDINARY STORY OF JESS’S CARE AND UNDERSTANDING

The Register Office in Westminster City Council is a world of extraordinary stories, where people mark the truly significant events of their lives. We oversee the legal formalities of births and deaths and, of course, carry out hundreds of wedding ceremonies.

Westminster boasts some of the world’s most sought-after wedding locations. With big occasions at venues such as Claridge’s and The Savoy, our registrars are in constant demand. But we also take great pleasure in hosting much simpler ceremonies at our iconic Old Marylebone Town Hall.  And Jess, an experienced registrar, draws on her background as a dance tutor, sales professional, mother and language teacher to bring just the right level of authority and empathy to each encounter. 

So when a bride mislaid her bouquet, Jess stepped up to save the day. She agreed with one of the ushers that they should create a beautiful arrangement from flowers displayed in the Town Hall. Meanwhile, Jess calmed the distraught bride and ensured everything stayed on schedule.

It’s just one of the many ways Jess and her team think on their feet and work together to make sure everyone’s special day runs smoothly.

The Role:

As a Social Media & Marketing Coordinator, you can make your own powerful contribution to Westminster’s success. Working within Registration Services, you will help strengthen the national reputation of Westminster Registration Services – and The Old Marylebone Town Hall in particular – ensuring our brand stands out as one of the most iconic ceremony destinations in the country.

You will lead on delivering the social media strategy for Registration and Ceremony Services, taking ownership of content creation, research and day-to-day engagement across platforms. From defining KPIs to analysing social media and web performance, you will use data-driven insight to optimise ROI and continually refine how we connect with couples.

You will bring fresh thinking to reinvigorate the tone and aesthetic of our brand identity across multimedia channels, setting and maintaining clear brand standards across all services. Alongside this, you will support the development of our Event and Commercial packages – helping shape pricing strategies, negotiate terms and maximise revenue from venue hire and ceremony offerings.

A key part of your role will involve building and securing strategic partnerships with influencers, ceremony planners, suppliers and media organisations, working within agreed frameworks and delegated authority to strengthen reputation, enhance revenue and improve service delivery standards. You will also support the Business Development Manager in redeveloping A Day To Remember Magazine – refining its strategy, building relationships with advertisers, generating original editorial content and helping coordinate its production from concept to publication.

Please refer to the Job Description for more information. 

About You:

You’ll bring strong experience of working in a busy, customer-focused environment, where first-class service and positive engagement really matter. Comfortable in a front-line role, you know how to build meaningful relationships with customers, partners and suppliers, and you communicate with confidence and warmth. Experience within a heritage, ceremony or weddings setting would be beneficial, but most important is your ability to understand what customers want and translate that into a high-quality experience.

You’ll have a proven background in social media and digital marketing, with the confidence to lead on strategy, content creation and performance analysis. You’re comfortable interpreting social media and web analytics to maximise KPIs and ROI, and you bring the creative vision needed to maintain strong brand consistency across all channels. You’re curious and forward-thinking, always looking for new ideas, fresh approaches and opportunities to strengthen the service’s reputation.

You’ll be confident working in a commercial and partnership-focused environment. Whether negotiating agreements within delegated authority, working alongside external venues and stakeholders, or supporting event commercialisation, you know how to balance creativity with commercial awareness. Your analytical mindset helps you interpret data, challenge conventional thinking and advocate for the best outcomes in a collaborative way.

You bring excellent interpersonal skills, a natural ability to network and a genuine passion for celebrating diversity, reflecting the values set out in Our Westminster Way. Lastly, you’re motivated by creating memorable experiences, building strong partnerships and helping Westminster Registration Services continue to stand out on a national and international stage.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster.

Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit  https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application , we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.