Service Support Usher WCC619874

Job Details:

Salary range: £33,291 - £36,345 per annum
Work location: The Old Marylebone Town Hall, 97-113 Marylebone Road, NW1 5PT
Hours per week: 36
Contract type: Permanent
Closing date: 15 April 2025 

About Us:

THE EXTRAORDINARY STORY OF THELMAS CARE AND UNDERSTANDING

The Old Marylebone Town Hall in Westminster City Council is a world of extraordinary stories, where people mark the truly significant events of their lives, where hundreds of wedding ceremonies, citizenship ceremonies and other events are carried out.

We also take great pleasure in hosting much simpler ceremonies at our iconic Old Marylebone Town Hall.  And Thelma, a senior Usher, draws on her background on her various previous roles in administration an customer service not to forget being a, mother her flair for learning a new language bring just the right level of flawless service and empathy to each event. 

So when a bride mislaid her bouquet, Thelma stepped up to save the day. She created a beautiful arrangement from flowers displayed in the Town Hall. Meanwhile, Thelma calmed the distraught bride and her mother and ensured everything stayed on schedule. 

It’s just one of the many ways Thelma and her team think on their feet and work together to make sure everyone’s special day runs smoothly.

The Role:

As an Usher at Old Marylebone Town Hall and other Westminster venues, you can make your own powerful contribution to the lives of residents and the futures they build together. Through supporting weddings, civil partnerships and citizenship ceremonies, you’ll be sharing some of the most important days of people’s lives and ensuring everything runs smoothly for them. You can expect to be involved in everything from greeting people and directing them around the building to serving refreshments, and liaising with suppliers such as photographers, musicians and florists. You will also show potential customers around our venues, allowing them to view the rooms and facilities. It’s a joyful environment but also a busy one that will keep you on your toes. No two days and no two ceremonies are the same.

Please refer to the Job Description for more information.

About You:

We’re looking for helpful, outgoing people who enjoy working with the public and meeting people from different nationalities and cultures. You’re likely to have experience of delivering world-class customer service as part of a team in a busy and fast-paced environment such as an airline or large hotel. The role will also have a couple of weeks where you will be carrying out administrative duties, so there will be a nice balance between ushering and administration. You will be confident and calm under pressure, you’ll also be efficient and well organised with plenty of initiative. Your impeccable personal presentation will be matched by plenty of stamina (including the ability to stand for long periods of time) and strong communication skills, ideally including knowledge of one or more languages in addition to English. Given the nature of the job, you must be able to work irregular hours, including weekends and public holidays.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. 

Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit  https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application , we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.