Service Support Officer WCC618630

Job Details:

Salary range: £31,716 - £34,770 per annum 
Work location: Westminster City Hall, 64 Victoria Street, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Vetting requirements: Basic DBS Check
Closing date: 27 October 2024
Contact details for an informal discussion: Saidhbhin Mariead Ni Dhubhain, Home Improvement Agency Team Manager via email at SNI-DHUBHAIN@WESTMINSTER.GOV.UK

About Us:

THE EXTRAORDINARY STORY OF KEITH’S TRANSFORMATIONAL WORK 

Public Protection & Licensing in Westminster City Council is a world of extraordinary stories. Where people like Keith and his team are passionate about keeping our borough clean, safe, healthy and free of pests.

Pest control might not sound like the most glamorous job, but to Keith it’s the best job in the world. As our Senior Pest Control Technician, it’s his task to see that Westminster is kept free of the sort of pests which can cause worry, fear, discomfort and – in the worst cases – illness. He and his dedicated team work tirelessly across the entire borough, from restaurants and cafés to parks and gardens, and from shops and offices to houses and flats.

Keith started his career in research and development for the private sector, before becoming a field biologist and then joining us here in Westminster. To begin with he was on a two year contract but when this was about to end he was asked to stay, and he’s been here ever since, working his way up the career ladder, and is now leading his team.

No two days are the same for him and the team, but the best ones are when they’re called out to help a family who are suffering from an infestation of – for example – mice, and this is not only making their lives a misery, but is creating unhealthy living conditions. But once the team have finished their work all of a sudden the family’s lives are transformed, they feel safer living in their own home, and can sleep peacefully at night without the worry discomfort and noise of tiny little feet scurrying around.

And on top of this, he believes that if you love your job, and are passionate about what you can achieve, you can build a fulfilling, rewarding and truly life-changing career at Westminster. 

The Role:

As a Service Support Officer, you can make your own powerful contribution. In this role, you’ll provide dedicated support that’s integral to the delivery of grant-funded improvement and adaptation work. You’ll carry out all kinds of activities, including screening referrals for disability grants, as well as managing our busy inbox and phone lines for the handypersons service which provides support to our most vulnerable residents. You’ll also work with other team leaders and support senior colleagues.

You’ll be responsible for keeping our systems, processes and procedures running smoothly and provide high-quality customer service to residents. You’ll get to work with some of our most vulnerable residents and will develop skills in all kinds of office administration, as well as learn about business planning and financial management. It’s a rewarding role, well suited to people with a real passion for supporting residents and improving lives. 

Please refer to the Job Description for more information.

About You:

You’ll need previous experience of (or transferrable skills in) delivering service support, raising invoices and processing payments, using databases, and working in administration or customer services. You’ll also have dealt with customer enquiries before, specifically explaining processes to the public and/or vulnerable clients.

That’s why we’re looking for flexible team-players with excellent communication skills, great interpersonal skills and an ability to prioritise work and hit tight deadlines. We’d also like you to have excellent computer skills (with experience in all Microsoft Windows applications) and be able to learn how to use new systems and programs quickly.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. 

Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application , we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.