Service Designer WCC623540

Job Details:

Salary range: £42,912 - £49,155 per annum. Salary negotiable depending upon experience 
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP 
Hours per week: 36 
Contract type: Permanent 
Closing date: 24 March 2026
Interview date: 23 and 24 April 2026

About Us:

THE EXTRAORDINARY STORY OF THE POWER OF CREATIVE THERAPY

Adult Social Care in Westminster City Council is a world of extraordinary stories, where our passionate, caring and committed professionals do brilliant work every day.

Mr J’s mental health had declined in which he was admitted to hospital. While he was being looked after we grew concerned about his personal care and lack of routine, and quickly realised that he needed social care support, to support his independence and help prepare him for a successful return to the community he loved.

He was assigned to Ms T, one of our experienced Mental Health Social Workers, who took a strengths-based, person-centred approach to his recovery. From their very first meetings, she built a strong rapport with Mr J and discovered he had a real passion for painting. She encouraged his creativity by providing art supplies and linking him with art therapy, helping him use his imagination and love of colour to manage his emotions and rediscover a genuine sense of purpose and fulfilment.

Working together, Ms T and Mr J developed a personalised plan for his discharge. This included re-establishing daily routines, building support networks, and engaging with a range of creative outlets. And so he could receive support and encouragement when he was back home, she also helped to connect him with a number of local art and mental health groups.

By the time he left hospital, Mr J felt much more positive, confident and hopeful about the future. His journey illustrates how our amazing Social Workers transform lives for the better, and focusing on a person’s creativity, strengths and connection to their community can make a world of difference to their mental health.

The Role:

As bi-borough Service Designer (Adult Social Care & Health, Integrated Commissioning), you too can make a powerful contribution. You’ll improve our adult care services through meaningful conversations, figuring out what’s working (and what isn’t), and creating better ways forward. This is your chance to work on innovative and complex design projects throughout the commissioning cycle across our Adult Social Care and Health (ASC&H) services. You’ll be working across both City of Westminster and Royal Borough of Kensington & Chelsea.

Your main responsibilities will be working across a range of ASC&H portfolio areas and topics, to design, develop and deliver service solutions, specifications, improvements, commissioning and transformation plans. To help us improve, you’ll research new and emerging developments in our focus areas. You’ll look for funding opportunities to increase personalisation. Plus, you’ll compile and analyse qualitative and quantitative data to inform decision making. You’ll work on both traditional service design activities — like mapping end‑to‑end experiences — and more complex commissioning projects where you’ll help shape detailed service specifications and operational models. You’ll comply with national and local regulations, processes and procedures, ensuring consistency between strategic service plans and design strategies.

We take a human-centred approach to design, and as part of our team, you’ll do the same. Confidently navigating multiple working relationships with residents, carers, providers, frontline staff and senior leaders. From analysing insight and mapping experiences, to prototyping and iterating service specifications, you’ll guide others through the design process and help them to see the value in doing things differently. Within the bi-borough, you’ll apply an Agile programme management approach to projects, working in a transparent, joined-up way. We aim to co-produce services that feel accessible, inclusive and genuinely useful.

This isn’t a typical design job. You’ll be working to redesign services that touch people’s lives at their most vulnerable moments, which can be a highly rewarding experience. You could help to shape Home Care, Day Opportunities and Care Homes. We’re a forward-thinking team unified by a shared purpose. Join us and you’ll be supported to build your knowledge of adult social care and move new ideas forwards.

Please refer to the Job Description for more information. 

About You:

To be equal to the role, you’ll bring an understanding and experience of user-centred service design and research, having achieved measurable benefits. You’ll be familiar with how Commissioning, Public Health, Adults Social Care, Housing and councils operate and work with their partners to deliver for residents. You’ll have assisted with the designing, prototyping, piloting and launching of new services and interventions by translating insights on human behaviour from design-led methods into services and technologies that better meet needs.  Overall, you’ve been focused on service solutions that lead to transformative change.

As collaboration is key here, you’ll have worked in a dynamic agile environment, helping teams to manage and visualise outcomes. As well as to effectively prioritise work. You’ll be comfortable communicating with a wide range of audiences, helping with stakeholder engagement and writing up reports to aid decision making. Even during complex and challenging conversations, you can be influential.

You’ve worked on high quality analytical and creative projects to demanding deadlines. You’ve even role modelled good resource management practice and work.

We’d like to see relevant qualifications in Adult Social Care or Health, as well as Service Design, User Research and Agile training. Equivalent experience also works for us.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit  https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.