Repairs Administrator WCC620602

Job Details:

Salary range: £33,291 - £37,437 per annum
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP 
Hours per week: 36
Contract type: Permanent  
Closing date: 18 April 2025

About Us:

THE EXTRAORDINARY STORY OF THE IMPOSSIBLE DREAM 

Housing and Commercial Partnerships in Westminster City Council is a world of extraordinary stories. Where people use their vision and commitment to open doors for the next generations. 

Nothing beats the feeling of helping someone find their passion. At Westminster City Council, our City Lions team helps young local people engage with culture, creativity and dreams. When they came across a lonely, isolated 16-year-old who called himself a failure, they knew what to do. They worked 1-2-1 to find the thing this boy really loved. YouTube, it turned out. But it’s impossible to turn that into a career, right? Wrong. A week later, he was enrolled on the British Film Institute film-making programme. It was the ultimate light-bulb moment. And it turned him into what he is today – a budding Spielberg with a world of opportunity at his feet. 

Please view the extraordinary story of the Impossible Dream here.

The Role:

As a Repairs Administrator within our high-profile Housing Services team, you can make your own powerful contribution, by resolving issues on behalf of our residents so that they can live in homes that are safe and well-maintained. Furthermore, you can help us enhance the Council’s reputation by offering the efficient service that our local community deserves, so this is a career-defining opportunity to improve life outcomes in an iconic city!

Working across a number of allocated estates, you will take responsibility for handling the administration of repairs and related services, seeing to it that the right measures are being put in place to resolve faults in residents’ homes. We are focused on ensuring these repairs are being completed to the highest standards, and that residents feel confident that they can expect a great customer experience. With you keeping them informed on the progress of their individual cases, we will be one step closer to consistently achieving this ambition.

On a day to-day basis, you will enable the whole team to work coherently and efficiently by acting as the bridge between colleagues in the Repairs service and the wider Housing Directorate. Working with the Area Repairs Manager, Property Surveyors (with varying degrees of seniority) and Area Case Officers, you will work quickly to understand the requirements of each case. Managing the diaries and work plans of your colleagues, you will ensure they have access to the homes they are visiting so they can make best use of their time, and you will see to it that any required papers and notes are available in advance. You will also arrange meetings, site and ward visits, making the relevant arrangements, including circulating agendas and paperwork. With the willingness to attend these meetings, take notes on behalf of the team, manage information and follow up on any actions, you will proactively handle whatever issues you can on behalf of your colleagues, so they can get on with the nuts and bolts of repairing our residents’ homes! 

The nature of our work means that no two days are ever the same, and every resident will require a bespoke approach to resolving their issues. As such, you will enjoy working in a fast-paced and interesting environment, and you will get plenty of job satisfaction from knowing that you are helping residents enjoy a better quality of life.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants, so if you would relish the chance to deliver effective housing services within one of London’ most famous boroughs, please do apply as soon as possible. 

Please refer to the Job Description for more information. 

About You:

This is a unique opportunity to join a friendly team who place great emphasis on learning and development. As such you will be keen to learn from each resident experience, applying this knowledge to future cases. We embrace a culture in which the team are keen to share expertise, so you will find plenty of opportunity to develop a fulfilling career within housing services if you are a proactive self-starter who is capable of absorbing, collating and disseminating information.

As you will be invited to get involved in ad hoc projects (such as supporting HR and procurement initiatives), you will bring a flexible approach to every day, and you will be capable of balancing your priorities without ever missing a deadline. 

IT literate with good verbal and written skills, you will enjoy building relationships and networks with colleagues and partners across different areas. A sharp eye for detail will be essential to your success, and you will be highly organised with the capacity to plan and coordinate activities. With experience of managing inboxes on behalf of team members, you will come from a background in which you have supported colleagues in a multi-disciplined workplace. 

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit  https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.