Programme Navigator WCC621259

Job Details:

Salary range: £41,580 - £55,710 per annum. Salary negotiable depending upon experience 
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36 
Contract type: Temporary until 29/03/2026
Closing date: 16 June 2025
Interview date: Week commencing 23 June 2025

About Us:

THE EXTRAORDINARY STORY OF GIRO’S PERSUASIVE POWERS

The Adult Services team in Westminster City Council is a world of extraordinary stories. We love it when our work touches lives. 

Take Stepping to the Beat, our 3k walk, jog or run for people with learning or physical disabilities or Autism, their families and carers. It’s a life-affirming, music-based event Coreen and Claudia are massively proud of – and they were keen for people to spread the word. So, imagine how thrilled they were when one of our residents, Giro, did just that. Advocating for people with disabilities at a planning meeting for transport in London, he was proudly wearing his event medal. And he decided to use it to encourage others. As he passed it around the room, Giro inspired lots more people with disabilities to get involved. Infectious enthusiasm goes a long way here. 

Please view the extraordinary story of Giro’s Persuasive Powers here.

The Role:

As a Programme Navigator, you can make your own powerful contribution to Westminster’s Ukrainian Response project. This is a highly impactful role supporting the integration of Ukrainian refugees into life in Westminster, providing personalised, practical support while helping bridge cultural and language gaps through your fluency in both Ukrainian and Russian.

You will act as the daily liaison between Ukrainian guests, their sponsors, and the Council – ensuring smooth coordination and communication across services. Your role will include delivering specialist advice and guidance on a range of integration needs, including employment, welfare, housing, education, and physical and mental health. You will conduct home visits, support with benefit and housing applications, develop family support plans, and maintain regular contact with families to identify further support needs for both refugees and sponsors.

Working collaboratively with housing solutions teams, you will play a key role in preventing homelessness and supporting rematching where needed. You’ll also liaise with Adult and Children’s Services to ensure safeguarding support is provided, and will lead on the management of drop-in sessions for hosts and sponsors – both online and in person.

In addition, you’ll be responsible for maintaining accurate client records and data systems such as the Council’s Foundry Database, contributing to effective service monitoring and reporting. You will support the development and improvement of data systems, prepare reports for internal and external stakeholders, and contribute to clear, empathetic communication across the programme.

Above all, you’ll help ensure that Ukrainian families not only settle into their new environment but thrive – offering responsive, person-centred support in line with the Council’s values and behaviours.

Please refer to the Job Description for more information. 

About You:

You bring a strong background in working with families, particularly those with young children, and have a clear understanding of how to identify their needs and deliver effective, person-centred support. With experience in multicultural environments, you demonstrate a high level of cultural competency, and are confident supporting individuals from diverse backgrounds with sensitivity and empathy.

You have a solid understanding of local authority services, particularly in areas like housing and refugee support, and are familiar with local government procedures and policies. Your ability to work across teams and with the public is underpinned by proven customer service expertise, where you've resolved complex issues effectively, efficiently and with professionalism – building trust with internal and external stakeholders alike. You are a strong collaborator with a track record of building and maintaining positive working relationships with colleagues, managers, partners, community groups and public agencies. Your analytical mindset enables you to maintain, analyse and improve processes using both qualitative and quantitative data. You're confident in managing competing priorities, with excellent time management and organisational skills to deliver high-quality outcomes to deadline.

With project and programme support experience, you’re able to contribute meaningfully to complex workstreams while staying focused on strategic goals. You demonstrate initiative and good judgment in problem-solving, knowing when to escalate or seek input from colleagues to find the best outcome.

Communication is one of your strengths – both written and verbal – and you bring a consistent customer-focused approach to every interaction. You're comfortable dealing with people at all levels and do so with confidence, sensitivity and diplomacy. Your values align with the Council’s, and you actively contribute to a culture of respect, inclusion and positive behaviour. You are committed to equality and diversity, and are confident using a range of Microsoft Office tools, online platforms, and data systems to support your work.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role. 

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.   
 
At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties  
 
As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.  
 
The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.