Product Manager WCC623541

Job Details:

Salary range: £56,436 - £66,084 per annum. Salary negotiable depending upon experience.
Work location: Westminster City Hall, 64 Victoria Street, SW1E 6QP
Hours per week: 36
Contract type: Temporary up to 12 months
Closing date: 24 March 2026

About Us:

THE EXTRAORDINARY STORY OF 809 CONNECTED BUSINESSES

Digital and Innovation in Westminster City Council is a world of extraordinary stories, where creative and enterprising people put local residents and businesses first.

Creativity isn’t something that only senior managers do. In Digital and Innovation at Westminster City Council, we expect it from everyone, including our newest recruits.  

Today, Westminster is the most connected borough in London. But, when David joined us in the mid-2010s, small businesses were still struggling to get connected to fibre. Without gigabit-capable broadband, some companies even resorted to biking memory sticks around the city, simply to share files with clients.

Although still in a junior role, David took the initiative and successfully made the business case for £2.8 million of European funding to support connectivity for small businesses across Westminster. Feedback from businesses has been overwhelmingly positive as the project has enhanced their communications with clients. The new connectivity allows them to make video calls and work remotely. As the pandemic hit and many more people needed to work from home, it became clear just how vital this investment had been.  

Fast-forward a few years. Westminster is leading the way for connectivity, as a result of the project businesses are thriving, and David is heading up a service of his own responsible for delivery of the Smart City strategy.

The Role:

As a Product Manager, you can make a powerful contribution. You’ll be joining a multi-disciplinary team to digitally transform the council’s Planning Service. Planning has been identified as one of the top priorities for digital transformation not only by Westminster but also by Central Government, whom we are closely collaborating with. Westminster is one of the pioneers using AI to transform the Planning space.

Working closely with the Senior Product Manager, you will lead the product team to discover, define, and validate problems from user insights, stakeholder priorities, organisational strategy and technical needs. You’ll coordinate across complex dependencies, prioritise and build an outcome-focused roadmap. In collaboration with the Delivery Manager, you’ll monitor timescales, assessing and justifying product success against implementation cost.

Collaboration will be critical. You’ll manage and inspire the product team, which will be made up of disciplines including user research, service design, UX design, delivery, software development and data. You’ll guide the team on agile methodologies and product mindset from ideation to launch.  

You will drive efficient product execution. This will entail leading requirement gathering exercises, balancing user-needs with business and technology needs, and designing smart prototypes/MVPs that validate user needs. You’ll measure and communicate how a product performs against quantitative and qualitative goals. You will also be supporting the procurement and implementation of a new back-office system that will underpin efficient ways of working for Planning officers. To help us advance, you’ll bring an awareness of the wider digital landscape and an appetite for embracing new technologies.

In joining us, you’ll play a critical role in balancing business and user needs with technical feasibility and bridging the gap between technical and non-technical stakeholders. Digital and data-driven planning services are at the heart of necessary change to the council. You’ll become part of our supportive, ambitious team and get to use cutting-edge AI technologies to solve real-life problems. 

Please refer to the Job Description for more information.

About You:

To be a good fit for the role, you’ll bring prior product management experience in building digital products and/or features, with a multi-disciplinary team. You’ve designed prototypes/MVPs and/or scaled products and features. This has given you a thorough knowledge of product methodologies, frameworks and principles, including how to create a strategy, set objectives, define measurable outcomes and metrics, and iterate a roadmap.

You’ll be comfortable managing a multidisciplinary hybrid product team using agile methodologies. You demonstrate experience using evidence and data to drive decision making.

You’ve experience helping organisations make long-term technology choices, balancing user needs with organisation's objectives and constraints. You’ve experience working with external vendors for technology implementation and adoption.

You’ll also be familiar with how GDPR impacts product delivery. You understand the importance of governance and willing to learn and adopt council’s data and AI governance best practices.

Knowledge sharing and shaping product culture is important to you. You demonstrate that with experience of building product best practices and contributing to product community/cohort.

You’re passionate about using tech for the good and committed to doing so in a public service organisation. 

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E, Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit  https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.