Product Analyst WCC620463

Job Details:

Salary range: £41,580 - £55,710 per annum 
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP 
Hours per week: 36 
Contract type: Temporary up to 12 months  
Closing date: 9 April 2025
Interview date: Week commencing 14 April 2025

About Us:

THE EXTRAORDINARY STORY OF ANAKHA’S FRESH THINKING

Creativity isn’t something that only senior managers do. In Digital and Innovation at Westminster City Council, we expect it from everyone, including our newest recruits. 

Enter Anakha, a graduate trainee, full of energy and fresh ideas. We welcomed her input to our Smart City initiatives, especially our Innovation Hub – a newly created space where staff, residents and businesses can meet, experiment and exchange ideas.

But it was what happened next that really made a difference. Anakha’s innovation space project was used to invite young people to help them find work through the Kickstart programme as well as to recruit young people to our Tech Lions initiative, and is regularly occupied by the Apprentice community. 

We’re also inviting residents aged 11-19 from the Westminster Youth Council to the Hub to attend a fun ‘speed dating’ event, where they hear from different digital teams. We’ll continue to meet with them every week to keep them directly involved in our plans to ensure young people have a regular voice at the heart of the council. From the importance of electric vehicle charging points to new uses for tech, their insights about the kind of city they want to live in are central to our plans.

As for Anakha, she’s now moved into a permanent Project Manager role in the Digital and Innovation Smart City team. Supported by ongoing mentoring from colleagues, she’s already developing even bigger and better ideas.

The Role:

As a Product Analyst, you can make your own powerful contribution to how we are supporting Westminster’s communities with products and services that are useful, cost-effective, and in-line with their current and future needs. 

We currently have several 12-month fixed-term contract roles available in the Digital and Innovation (D&I) team. One role will be working on our flagship product, Report It, and the other roles will be working on different initiatives across the wider D&I portfolio.

If you work on D&I initiatives, you will have the chance to work across service areas in the council, helping us develop products/services that will improve outcomes for our local communities. From health and wellbeing initiatives to education and employment, there’s immense scope to tackle some of the key issues impacting our residents. 

Alternatively, if you work on Report It, you will be working on a flagship product that enables Westminster residents, businesses and visitors to report street-based issues, such as fly-tipping, graffiti, highways issues, and noise complaints in a quick and intuitive manner. This product incorporates cutting-edge technology with AI to improve experiences for our residents and service areas, so there is immense scope to explore and solve complex challenges!

Regardless of which role you join, you will embrace sector-leading technology and agile ways of working to bridge the gap between technical and non-technical stakeholders, to understand and address user needs. Balancing these needs with business considerations and technical feasibility, you will map out ‘as-is’ and ‘to-be’ processes and write functional and non-functional user requirements, as needed. This will include planning and running workshops to understand the scope of the challenge and identifying potential solutions (either through procurement or the option of developing internal systems and platforms). 

Working with multidisciplinary teams to explore the most innovative concepts, this is a wonderful opportunity to collaborate with research, design, product, delivery and development colleagues – and in doing so, you will play a vital role in being part of the Westminster product culture and shaping it for better.

Please refer to the Job Description for more information. 

About You:

This is a fantastic opportunity to join a team that is committed to improving outcomes for communities across Westminster. To be equal to the challenge, you will have experience of delivering digital products using agile methodologies and working collaboratively in multi-disciplinary teams. With previous experience as a Business Analyst, Product Analyst, Associate Product Manager or similar, you will be adept at identifying the scope of an initiative, defining requirements and prioritising activities, all with a user-centred mindset. Where procurement is required, you will be comfortable evaluating third-party technology capabilities against user requirements.

With great analytical skills, you will ensure every recommendation is underpinned by concrete insight and evidence. It would also be helpful if you have a good knowledge of how GDPR impacts on product delivery, and you will have an understanding of local government structures, cross-government Digital Data and Technology (DDaAT) capability framework and Government Digital Services (GDS) standards. 

Crucially, you will have exceptional communication, documentation and collaboration skills, with the ability to work on a technical level with architects and tech leads. 

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.   
 
At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit  https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties  
 
As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.  
 
The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.    

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants, so if you would like to apply for one of these fantastic roles, don’t delay!