Governance and Service Development Officer WCC621489

Job Details:

Salary range:  £41,580 - £45,399 per annum. Salary negotiable depending upon experience.
Work location: Westminster City Hall, 64 Victoria Street, SW1E 6QP
Hours per week: 36
Contract type: Temporary up to 18 months
Closing date: 8 July 2025 

About Us:

THE EXTRAORDINARY STORY OF INDEPENDENT LIVES

Adult Social Care in Westminster City Council is a world of extraordinary stories, where our passionate, caring and committed professionals do brilliant work every day.

Mrs D was frail and unwell. Her son was her main carer, but he wasn’t coping. We stepped in to help, but they were hostile to outside agencies. They’d always lived together and were terrified they’d be split up. Our social worker did a great job persuading Mrs D to get hospital treatment and a temporary stay in a care home. In an epic effort throughout COVID, she gained the son’s trust and sorted all the repairs, carers and nurses needed so that Mrs D could come home to live with her son. We also got Mr D regular respite and a personal budget awarded in recognition of him as her carer. After all, there’s nothing more important than living the life you want.

The Role:

As a Governance and Service Development Officer, you too can make a powerful contribution. You will support the smooth running of and improvements to Adult Social Care across two of the UK’s most important local authorities. This role touches on governance, compliance, strategy, policy and service improvement, hinging on your excellent problem-solving skills and ability to collaborate well within the Council and beyond.

Made up of the Head of Service Development, Governance and Service Development Manager, and two other officers, we are small and supportive team. We foster a strong culture of learning and development. With your team, you’ll work on the development and implementation of operational strategies, policies and projects that maximise the directorate’s business plan, ensuring these align with both Councils’ corporate strategies. This will include a range of local transformation service improvement activities and projects. Crucially, you will ensure compliance with national and local regulations, processes and procedures, certifying consistency between service plans and design strategies. More broadly, you’ll be aware of new strategies across the organisation and in health and social care. Your aim will be for deliverances to be strategically robust, achieving target savings and maintaining its customer-centric focus.

To successfully implement improvements, you’ll need to engage senior stakeholders, communicate effectively to gain buy-in, and advise on how national strategies impact local service design and delivery. You’ll need superb analytical and problem-solving skills, as well as the ability to anticipate potential hurdles.

Administration, coordination and communication are key to this role. You will support governance processes and reporting across the Bi-borough, preparing timely returns, presentations, and papers for Committees, Senior Officers, and Lead Members.

As a Governance and Service Development Officer, you’ll gain excellent insight on how to smoothly operate a directorate across boroughs, offering a variety of work and the skills to take on a leadership role in the future.  

Please refer to the Job Description for more information.

About You:

To thrive as a Governance and Service Development Officer, you’ll bring experience from a social care setting or another complex agency. You’ve played a key role in service improvement initiatives within both statutory and non-statutory frameworks, supporting and coordinating governance and operational strategies, including the implementation of new policies.

You have a strong foundation in business analysis, including process mapping and performance data evaluation. You understand the complexities of governance and operations and are committed to delivering high-quality, culturally responsive services that meet the needs of diverse users. Innovation and creativity are valued here, and these qualities shine through in your work, as will the Council’s commitment to diversity and inclusion.

We’d like you to have strong organisational skills and to be experienced at project and programme management, including scoping, planning and delivering on time and to budget. You are able organise your own workload within the pressures of a complex and fast-paced environment.

Excellent communication is key to this role. You’re confident writing reports and option papers for varied stakeholders and are proficient in IT tools, including spreadsheets and PowerPoint.

While no qualifications are essential, it would be preferable if you had ASC or Health setting qualifications or relevant experience. Project Management or Business Analysis qualifications would also be desirable. 

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit  https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.