Facilities Management Business Analyst WCC618993

Job Details:

Salary range: £41,580 - £55,710 per annum 
Work location: Westminster City Hall, 64 Victoria Street, SW1E 6QP
Hours per week: 36
Contract type: Temporary up to 12 months
Closing date: 24 November 2024
Contact details for an informal discussion: Anna Camp, FM Project Manager via email at ACAMP@WESTMINSTER.GOV.UK

About Us:

THE EXTRAORDINARY STORY OF TIFFENY’S POWERFUL VOICE

At Westminster City Council, we don’t just listen to the voices and experiences of our residents – we listen to our people too. Tiffeny is a single mum whose young son has ADHD and before joining our team, she never thought she’d find a job that gave her flexibility and freedom to support her son’s needs. As a neurodivergent woman herself, she also never expected to be part of a team that not only supports her needs, but actively celebrates them – where people encourage her to be her true self. And that’s what she found here at the City of Westminster.

Working as an Engagement Officer within the corporate property team means that she gets to meet people from all walks of life within the community supporting the development of positive change, especially being the voice for young people where it matters – in education, training, or employment. Her experiences and her amazing ability to relate to others means that within the first few months of joining our team, she’d already made a huge impact on things like accessibility in the Borough. Tiffeny feels heard and that’s because we know how important it is to listen.

The Role:

As Facilities Management Business Analyst, you can make your own powerful contribution in a team who are going to change how things are done across the Council. The Facilities Management Workplace team are at the heart of a function which looks after corporate property. Working closely with the Project Manager, you’ll provide business analysis for a range of projects. These will include the Digital Mail project and the development of the Corporate Property Management platform. Your remit will range from developing technical requirements and facilitating workshops, through to supporting software testing. 

It’s all about making decisions based on data, so you’ll work across diverse departments to develop an understanding of how the Council functions. We’re putting user needs at the heart of our approach – and you’ll work as a key relationship lead. Gathering information from stakeholders, you’ll analyse existing procedures and suggest improvements. You’ll use your skills and insight to make the right calls, based on data. And you’ll enjoy plenty of scope to take the initiative, determining the best course of action to deliver project outputs, then working with the Project Manager to ensure a smooth implementation. 

Please refer to the Job Description for more information.

About You:

This role is equally about data analysis and building professional relationships. The ability to gather, distil and simplify large amounts of data, then present your findings to audiences with varying levels of technical expertise, will be key to your success. 

You’ll bring great problem solving skills and a flair for building evidence to drive product decisions, along with the ability to visualise service journeys and map processes. We would prefer you to have experience of culture change projects, working with large-scale complex systems and processes. Understanding of product development and user-centred design is also important. 

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit  https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.