Engagement and Volunteer Officer WCC621235

Job Details:

Salary range: £41,580 - £45,399 per annum. Salary negotiable depending upon experience.
Work location: Westminster City Hall, 64 Victoria Street, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Vetting requirements: Enhanced DBS Check
Closing date: 8 June 2025

About Us:

THE EXTRAORDINARY STORY OF INDEPENDENT LIVES

Adult Social Care in Westminster City Council is a world of extraordinary stories, where our passionate, caring and committed professionals do brilliant work every day.

Mrs D was frail and unwell. Her son was her main carer, but he wasn’t coping. We stepped in to help, but they were hostile to outside agencies. They’d always lived together and were terrified they’d be split up. Our social worker did a great job persuading Mrs D to get hospital treatment and a temporary stay in a care home. In an epic effort throughout COVID, she gained the son’s trust and sorted all the repairs, carers and nurses needed so that Mrs D could come home to live with her son. We also got Mr D regular respite and a personal budget awarded in recognition of him as her carer. After all, there’s nothing more important than living the life you want.

The Role:

As an Engagement and Volunteer Officer you can make your own powerful contribution to Westminster’s success. Mentoring and coaching up to 20 Local Account Group (LAG) members to deliver the Action Plan that aims to improve the way we deliver Adult Social Care (ASC), you’ll take an active part in the production of the Group’s annual report. This highlights the successes, themes and trends of the work we do, and focuses on showing how the care we deliver has been improved as a result of our interventions.

Dedicated to building positive and constructive relationships between residents, ASC teams and the strategic partners that support and develop the LAG programme, you’ll occasionally represent the Group at meetings with local providers and commissioners, using the experiences and insights of the people who use our services to influence decisions. We’ll also expect you to help recruit new members to the Group, coordinate relevant training programmes, build networks that contribute to the user experience, and design innovative new engagement strategies such as campaigns and interactive events.

Key to the success of your work will be the production of posters, bulletins and other material that promotes the LAG, and the design of reports, presentations and social media that engages with people in our communities. You’ll also manage projects in the Group’s action plan, work that will include mentoring and coaching members, and ensuring service users are represented at all levels of the organisation.

Please refer to the Job Description for more information.

About You:

With plenty of experience working alongside residents and volunteers from vibrant, diverse communities such as ours, and of planning and managing events and projects, you’ll be a supportive and collaborative colleague with superb interpersonal and communication skills. We’ll expect you to produce a wide range of newsletters, reports, brochure, flyers and letters, so you’ll also be a great writer with excellent IT and MS Office skills.

Dedicated to working with integrity, honesty and openness, it’s important that you’re capable of working on your own initiative and delivering tasks within agreed timescales. It goes without saying that you’ll be committed to the principles of equity, diversity and inclusivity and be ready to apply these to your everyday tasks, and you’ll also need to have a good understanding of data protection requirements and the importance of confidentiality and consent.

Our work is sometimes fast-moving and high pressured, and you might face some challenging issues along the way, but you’ll have a positive approach to problem solving and the ability to identify and manage any risks and problems you encounter. And by acting as a vocal and credible ambassador for the work we do, you’ll maintain a strong focus on positivity and professionalism in everything you do.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster.

Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application , we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.