Engagement and Transformation Lead WCC622625

Job Details:

Salary range:  £56,436 - £66,084 per annum. Salary negotiable depending upon experience 
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP 
Hours per week: 36
Contract type: Temporary for 12 months
Closing date: 18 November 2025
Interview date: 1 - 3 December 2025 

About Us:

THE EXTRAORDINARY STORY OF GRACE’S PASSION AND DEDICATION

The Environment & Communities Directorate in Westminster City Council is a world of extraordinary stories. Where dedicated people like Grace are using their skills and passion to progress environmental action in the heart of London.

It was at university where Grace first started campaigning for improved recycling facilities, water refill stations, and other eco-friendly initiatives. When she saw the real difference people could make when they came together, she knew she wanted to dedicate her career to community action for the planet.

When she joined us as Principal Engagement Officer, Climate Emergency, she quickly established herself as a passionate advocate for community outreach, engaging various stakeholders across Westminster in the social causes, impacts and solutions to climate change, air pollution, and biodiversity loss.

Grace became a driving force behind our first Citizens’ Climate Assembly, which took place across two weekends in the summer of 2023. Fifty residents were chosen at random from across our diverse communities to come together, learn about the climate emergency, and deliberate how we overcome the barriers to becoming a net zero city by 2040. The assembly produced several recommendations which have informed the evolution of our Climate Emergency Action Plan. Due to the success of this initiative, we’re holding more assemblies to continue community involvement in local decision-making.

To see the work of the Westminster Citizens’ Climate Assembly, click here

The Role:

As an Engagement and Transformation Lead (maternity cover), you can make your own powerful contribution to one of London’s most ambitious public realm transformation programmes – shaping how people experience Regent Street, Haymarket, and Piccadilly Circus for generations to come. You will play a vital role in ensuring that communities’ voices are not only heard but meaningfully shape the future design of this world-renowned destination.

In this role, you will lead the development and delivery of a comprehensive public engagement strategy, managing relationships across a broad spectrum of stakeholders – from residents and community groups to major landowners, businesses, and public bodies such as Transport for London and the Greater London Authority. You will act as the key liaison between the Council, its partners, and the public, ensuring that engagement activities are inclusive and responsive to community needs.

You will be responsible for designing and implementing engagement plans, including public consultations, workshops, and advisory panels, and ensuring that these activities are accessible and representative of the diverse communities we serve. Working closely with the Council’s Strategic Communications Team, you will also lead the development of impactful communication strategies – from press and media coordination to newsletters, website content, and public events – ensuring the programme’s messages are clear, consistent, and compelling.

Project management will be central to your work. You will oversee consultants and engagement agencies, ensuring delivery against agreed timelines, budgets, and quality standards. You will also use your analytical and problem-solving skills to anticipate and address challenges, working collaboratively with the Senior Project Lead and the Head of Programme to keep engagement activities on track.

Inclusivity and accessibility will sit at the heart of everything you do. You will ensure that engagement formats reach underrepresented voices and that feedback is integrated into the design and decision-making process. You will make sure the Council closes the feedback loop – clearly showing how communities’ input has shaped the evolving plans for the area.

Please refer to the Job Description for more information. 

About You:

You will bring advanced expertise in stakeholder management and public engagement, combined with a strong understanding of data analysis, strategic communications, and inclusive design principles. An experienced professional, you’ll have a strong record of delivering large-scale engagement activities within complex environments such as local government, urban development, or the charity sector. Skilled in managing complex stakeholder landscapes, you will demonstrate the ability to build trusted relationships with diverse communities – including underrepresented and marginalised groups – ensuring that every voice helps inform decision-making.

Your background will show success in managing fast-paced and politically sensitive programmes, with the ability to navigate uncertainty, anticipate challenges, and problem-solve to maintain momentum. You will have a proven ability to build productive, collaborative relationships with senior leaders and external partners, using your influence to deliver meaningful change and foster shared ownership of outcomes.

A confident communicator, you will have the skills to translate qualitative and quantitative feedback into clear, actionable insights that guide both strategy and delivery. You will also have strong facilitation and event management experience, ensuring all engagement activity is accessible, inclusive, and aligned with the principles of the Equality Act 2010.

Your excellent written and verbal communication skills will allow you to present complex information clearly and persuasively to a range of audiences. And your creativity and adaptability will allow you to tailor engagement approaches to suit different communities and needs, while maintaining consistency in message and purpose.

With strong project management and organisational skills, you will be comfortable leading multiple priorities within a complex programme environment. You will also bring experience in developing and implementing communication strategies using both digital and traditional tools – including websites, newsletters, and social media – to engage effectively across different platforms.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E , Black, Asian and multiple ethnic) background and, while the role is open to all applicants,  we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster.

Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit  https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application , we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.