Dynamics Developer WCC620371

Job Details:

Salary range: £64,032 - £74,487 per annum 
Work location: Westminster City Hall, 64 Victoria Street, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Vetting requirements: Basic DBS Check
Closing date: 18 April 2025
Interview date: Week Commencing 28 April 2025

About Us:

THE EXTRAORDINARY STORY OF ANAKHA’S FRESH THINKING

Creativity isn’t something that only senior managers do. In Digital and Innovation at Westminster City Council, we expect it from everyone, including our newest recruits. 

Enter Anakha, a graduate trainee, full of energy and fresh ideas. We welcomed her input to our Smart City initiatives, especially our Innovation Hub – a newly created space where staff, residents and businesses can meet, experiment and exchange ideas.

But it was what happened next that really made a difference. Anakha’s innovation space project was used to invite young people to help them find work through the Kickstart programme as well as to recruit young people to our Tech Lions initiative, and is regularly occupied by the Apprentice community. 

We’re also inviting residents aged 11-19 from the Westminster Youth Council to the Hub to attend a fun ‘speed dating’ event, where they hear from different digital teams. We’ll continue to meet with them every week to keep them directly involved in our plans to ensure young people have a regular voice at the heart of the council. From the importance of electric vehicle charging points to new uses for tech, their insights about the kind of city they want to live in are central to our plans.

As for Anakha, she’s now moved into a permanent Project Manager role in the Digital and Innovation Smart City team. Supported by ongoing mentoring from colleagues, she’s already developing even bigger and better ideas.

The Role:

As a Dynamics Developer in our Software Engineering team, you can make your own powerful contribution by ensuring our CRM system is perfectly optimised to enhance every customer interaction. 

Westminster’s residents, businesses and visitors are at the heart of our work. We know how important it is to be able to effectively communicate with them, so you will play a vital role in shaping and enhancing our Dynamics 365 CRM system by developing plugins, custom entities and workflows. Working with our Call Centre to understand what is important to both them and the people they are supporting, you will also develop and maintain a custom web API using C#/.NET and you will take responsibility for developing JavaScript and HTML web resources, while always adopting agile methodologies. From discovery to live, the software you deliver will consistently be of the highest quality, with service users at the heart of every decision and thought process.  

As you will be part of our newly-established Digital and Innovation team, you will find a progressive environment that’s quite remarkable. That’s because we have the traditional responsibilities of an IT team, but this is enhanced by an increased focus on users and service design. Bringing a solution-focused approach to every challenge, you will therefore be encouraged to collaborate with our friendly and ambitious team to identify how things could be improved not just now, but in the future too. This will extend to supporting and mentoring more junior members of the team, helping them develop their skills and define the best possible products. 

Please refer to the Job Description for more information.

About You:

Part of what makes this role so exciting is that it is a vital component to the success of every council directorate. As such, you will be embedded in a multidisciplinary product team that works with stakeholders from every service – so you could be tasked with actions impacting on health, social care, housing, highways, finance and more. You will therefore have great communication, influencing and relationship-building skills, and you will understand how to balance client, organisational and technical needs in a complex product-focused environment.  

With an extensive knowledge of modern software and software development practise, you will be fluent in self-built, low code and outsourced services. Bringing an agile approach to every challenge, you have the capacity to lead software development teams, and as such you will have a deep knowledge of DevOps practise and culture. Comfortable working with APIs and microservice architecture, you will be able to build and test software in a range of languages and frameworks. Leading by example, you will enjoy supporting your colleagues in every project, and you will have the confidence to take responsibility for any decisions you have made without stealing their limelight.

Please note, we will only consider applications from candidates who have the right to work in the UK.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E, Black, Asian and multiple ethnic) background and, while the role is open to all applicants,  we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit  https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

Please note that we reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants, so if you would like the opportunity to create real value in a dynamic and forward-thinking environment, we would encourage you to apply as soon as possible.