Business Support Officer WCC621074

Job Details:

Salary range: £33,291 - £36,345 per annum
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP 
Hours per week: 36
Contract type: Permanent 
Vetting requirements: Enhanced DBS Check 
Closing date: 18 May 2025
Interview date: Week Commencing 2 June 2025

About Us:

THE EXTRAORDINARY STORY OF MR K’s RECOVERY

Adult Social Care in Westminster City Council is a world of extraordinary stories, where our passionate, caring and committed professionals do brilliant work every day.

A globe-trotting tourist called Mr K had a stroke. Hospitalised and very vulnerable, we put a unique plan together for him. He wanted to travel to Germany, but he wasn’t well enough. We placed Mr K in a care home to recover. Initially he didn’t like it, but our social worker worked hard to encourage him to stay. And he enjoyed the experience so much, he stayed for a year. As he was recovering, Mr K’s social worker got him an iPad and a phone to help him manage his finances and arrange his next trip. This enabled him to book his tickets to Germany. ‘Auf wiedersehen’ and he was gone! 

The Role:

As a Business Support Officer, you can make your own powerful contribution to people across Westminster. Joining us in our Mental Health in social care service, you’ll provide support to the Senior Management and Service Development teams, managing their diaries, organising meetings and acting as the primary point of contact between the teams. 
You’ll be organised and meticulous in your approach, avoiding clashes, providing clarity on timings and logging appointments with clear joining instructions. 

Part of your day-to-day will also include assisting in the monitoring of all care assessments and care managed cases. Through supporting care staff, and using IT systems, you’ll work to enhance service development, and ensure the service is meeting its targets. Be that through delivering accurate and timely performance reports, tracking progress on cases, or maintaining Issues and Risk logs. 

Please refer to the Job Description for more information.

About You:

A proactive communicator with excellent organisational skills, you’ll have some experience of administrative work. Diligent, methodical and self-motivated, you’ll be a true team player, capable of effective collaboration with carers, service users, and colleagues at all levels of the organisation and beyond. 

Your verbal and written communication skills will be clear and effective, and you’ll be willing to undertake training and work flexibly where necessary. More than anything, you’ll put the needs of service users first at all times, treating them with respect and dignity, and adopting a culturally sensitive approach. 

This role offers reward like no other, and the chance to improve outcomes for people experiencing mental health problems in Westminster. It’s also a fantastic opportunity to join a dynamic team, and to kickstart your career in the process.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit  https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.