Business Improvement Officer WCC623281

Job Details:

Salary range: £42,912 - £57,495 per annum. Salary negotiable depending upon experience.
Work location: Westminster City Hall, 64 Victoria Street, SW1E 6QP
Hours per week: 36
Contract type: Temporary up to 12 months
Closing date: 10 March 2026
Interview date: Week Commencing 23 March 2026

About Us:

THE EXTRAORDINARY STORY OF GRACE’S PASSION AND DEDICATION

The Environment & Communities Directorate in Westminster City Council is a world of extraordinary stories. Where dedicated people like Grace are using their skills and passion to progress environmental action in the heart of London.

It was at university where Grace first started campaigning for improved recycling facilities, water refill stations, and other eco-friendly initiatives. When she saw the real difference people could make when they came together, she knew she wanted to dedicate her career to community action for the planet.

When she joined us as Principal Engagement Officer, Climate Emergency, she quickly established herself as a passionate advocate for community outreach, engaging various stakeholders across Westminster in the social causes, impacts and solutions to climate change, air pollution, and biodiversity loss.

Grace became a driving force behind our first Citizens’ Climate Assembly, which took place across two weekends in the summer of 2023. Fifty residents were chosen at random from across our diverse communities to come together, learn about the climate emergency, and deliberate how we overcome the barriers to becoming a net zero city by 2040. The assembly produced several recommendations which have informed the evolution of our Climate Emergency Action Plan. Due to the success of this initiative, we’re holding more assemblies to continue community involvement in local decision-making.

To see the work of the Westminster Citizens’ Climate Assembly, click here.

The Role:

As a Public Realm Business Improvement Officer you’ll make your own powerful contribution to Westminster’s success. Joining our high profile Public Realm team, it will be your task to identify, evaluate and implement service improvements in our operations, support the delivery of any schemes we work on, and undertake benchmarking exercises that help us assure standards of the highest quality. When processes and outcomes can be improved you’ll introduce appropriate AI, and monitor the financial and non-financial performance of each scheme. We’ll also expect you to review and establish effective business processes, support the performance management reviews and audits of our external service providers, and make an important contribution to planning for resources and capabilities within the team.

You’ll have a wide range of financial administration and general responsibilities – these include supporting and leading on key projects and initiatives that contribute to the delivery of our corporate plans and priorities, and preparing regular reports that monitor KPIs, track progress against objectives and identify any corrective action required. You’ll also ensure any risks are registered and managed appropriately, develop a thorough understanding of business continuity arrangements, and make sure that you and your team are ready to respond to any incident or outage.

But your work won’t stop here – you’ll be expected to comply with all the legal, regulatory, policy and procedural requirements of your role, escalate any concerns you have, and advise on the latest legislation and its likely impact on service delivery. You’ll also monitor quality standards while promoting continuous service improvements, innovation and best practice, and if required, represent the Council on external groups. Committed to ensuring effective project management including clear plans, proactively managed risks and robust performance reporting, we’ll expect you to take responsibility for the on-time and on-budget delivery of the projects you work on. Additional tasks will include drafting and contributing to high-quality reports, policy documents and briefing notes, and responding to Freedom of Information requests, complaints and enquiries.

Please refer to the Job Description for more information.

About You:

To be a success in this vital role you’ll have proven experience of delivering successful change projects and programmes, be capable of developing collaborative and positive relationships with our stakeholders, and possess the skills to resolve any issues that arise. Always ready to contribute to policy, analysis and briefings, and keen to identify and realise opportunities for improvement, this is a role where you’ll use all your relationships building skills as you respond to our customers’ needs and work to achieve your team’s objectives.

Committed to leading by example as you model and embed Westminster’s values and behaviours, you’ll work collaboratively with your colleagues, partners and other stakeholders to build a sustainable, highly effective organisation while developing our reputation as a successful council that delivers exceptional value for its residents. Dedicated to the principles of equity, diversity and inclusion, and open to adopting new approaches to overcoming obstacles in pursuit of the achievement of our goals, you’ll also be prepared to invest time and effort in your own development, and encourage your colleagues to do the same.

A confident user of SAP or a finance system and Microsoft Word, Excel and PowerPoint, you should be capable of providing your team and other stakeholders with expert technical advice and knowledge relating to the schemes you’re working on. And while formal qualifications are not strictly necessary for success in this role, you will need to be able to demonstrate that you possess the required skills, expertise and knowledge.  

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit  https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application , we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.