Service Assurance Officer - Scotland WCC616007

Job Details:

Salary range: £24,294 - £25,979 per annum 
Work location: Suite 1A Metropolitan House High Street, Inverness IV1 1HT 
Hours per week: 36
Contract type: Temporary for 12 months
Closing date: 1 May 2024 
Contact details for an Informal Discussion: Mark Buchanan, Service Officer, MBUCHANAN1@WESTMINSTER.GOV.UK

About Us:

THE EXTRAORDINARY STORY OF HAYLEA’S UNBEATABLE SPIRIT 

Westminster City Council is a world of extraordinary stories. Where people use their optimism and talent to achieve more than anyone thought possible. 

Nobody personifies this more than Haylea Navarro. Born with cerebral palsy and paralysed down one side since birth, Haylea has been gleefully proving people wrong ever since. Now a project officer, she brings faster broadband connectivity to Westminster businesses, boosting the economy for all. Throw in her gong at the 2020 London Apprenticeship Awards, and it’s clear for all to see just what can happen when you never give in. 

Please view the extraordinary story of Haylea’s Unbeatable Spirit here.

The Role:

As Service Assurance Officer (Parking), you can make your own powerful contribution in a role that you can really make your own. 

Our Parking and City Highways services have a high profile in the Council. After all, they’re at the heart of keeping Westminster moving. 

Providing administrative or technical support for our teams and service providers, you’ll handle lots of casework, and you’ll maintain a range of systems, processes and procedures. 

You’ll be responsible for evaluating investigations into disputed Penalty Charge Notices. You’ll also monitor service providers’ adherence to the standards set out in their contract. In everything you do, you’ll drive for the best possible customer experience. 

You’ll work with a wide range of diverse people here – from the junior colleagues you guide, to the colleagues and service providers you support.

With a focus on maximising the quality and continuity of parking and highways services, you’ll be encouraged to share any ideas you have for improving what we do. 

In return for your dedication, you’ll benefit from lots of development opportunities, plus some flexibility with shifts and working hours. You’ll also have the chance to work from home. 

Please refer to the Job Description for more information.

About You:

We expect you to be highly organised and proactive in the way you work. You can identify, analyse and solve problems. And you’re very comfortable using a computer. 

Crucially, you’re a real team player. You’ve got all the communication and relationship building skills that come with a passion for customer service. 

Bring all those qualities to Westminster and we think you’ll love being part of our team. 

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.