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Peripatetic Customer Service Adviser OCC617448

Job details

 

Salary range: £23,500 - £24,294 pro-rata, per annum 

Work location: Headington Library, Headington 

Hours per week: 14 on average (working 2 in 4 Saturday's) 

Contract type: Permanent 

Vetting requirements: This role is subject to a criminal records check 

 

Closing date: Sunday 28th July 2024

Interview date: To be confirmed 

 

 

About us

 

Libraries in Oxfordshire are trusted spaces, free to enter and open to all. Our libraries offer a range of books, digital and other resources and trained staff to help our customers. We provide cultural and creative enrichment, promote reading and literacy and provide digital access and support for our users. Our aim is to help everyone achieve their full potential and to lead healthier and happier lives with greater prosperity and stronger, more resilient communities.

 

 

About the role

 

Customer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information.

 

 

Rewards and benefits

 

  • Culture of flexible working
  • Technology to support agile working where role permits
  • Up to 31 day’s holiday pro-rata p.a. plus bank holidays  
  • Option to ‘buy’ additional holiday
  • Employee Assistance Programme including access to health and wellbeing support
  • Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
  • Enhanced family friendly policies
  • Local and national discounts for shopping and travel
  • Great learning and development opportunities to support your ongoing development
     

 

Would you like to know more?

 

Please click here to view the Job Description and Selection Criteria 

 

For an informal discussion about the role, please contact Marisa Mulargia, Library Manager, 01865 762867, marisa.mulargia@oxfordshire.gov.uk 

 

 

Application Procedure

 

To apply, please complete an online application form by clicking either of the Apply Now buttons at the top and bottom of this advert. This includes a section asking you to explain how you meet the selection criteria, as specified in the job posting. You may attach a cover letter and/or CV to your application form, however it is not mandatory.   

 

If you encounter any issues with the maximum character count on your application form, please use this tool to check your text for any hidden HTML characters, which may be taking it over the limit.  

 

If you experience any technical difficulties whilst completing the application form, please contact the Recruitment Team using Recruitment Application Enquiry Form.  

 

If you require the application form in an alternative format as part of a reasonable adjustment at this stage of the recruitment process, please contact the Recruitment Team using Recruitment Application Enquiry Form.

 

 


Our commitment to:
Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender reassignment, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We have a number of staff network groups which provide peer support and safe spaces for staff.


Our commitment to:
Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.


Our commitment to:
Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.


Our commitment to:
Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.


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