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Systems Support Administrator OFRS612859

Job details


Salary range: £29,269 - £32,076 per annum

Work location:  Oxfordshire Fire and Rescue Service, Kidlington, OX5 2DU 

Hours per week: 37 - we are open to discussions about flexible working  

Contract type: Permanent 

Vetting requirements: This role is subject to a criminal records check 


Closing date: Friday 29th March 2024

Interview date: Week commencing 15th April 2024



About us


This is a fabulous opportunity to join one of the UK’s leading Fire and Rescue Services. Oxfordshire County Council is seeking a Systems Support Administrator to provide the full range of administration duties to ensure the continued improvement, efficiency and effectiveness of the department’s admin functions. We have been assessed as a high performing service with an outstanding culture.


This is a permanent position and successful candidate will be based primarily at Oxfordshire Fire and Rescue Service Headquarters, Sterling Road, Kidlington.


We encourage agile working and can be relatively flexible around location and times. The role needs someone who wants to continually improve and professionally deliver our data solutions across the service.



About the role


The Systems Support Administrator will undertake a range of duties commensurate with an administration role to support the department’s goals and objectives, in accordance with OFRS’s policies and procedures, and participate in a team based environment. The role requires organisational skills, flexibility and confidence in using SQL, Microsoft Word and Excel and the ability to gain knowledge of our additional IT systems.


You will work closely with partner fire and rescue services, emergency services and local authorities to share data. Your role will be to support the operational function of the fire department by assisting with the production, maintenance and updating of documents, data reports and FOIs, including inputting and processing data, preparing, analysing and distributing reports and information, and taking follow up action where necessary, in a timely manner.


In addition to the above, the Systems Support Administrator will support the Data Systems Team and will liaise with staff from many departments from Middle Management to Firefighter, Crew and Watch Manager at Fire Stations with regards to research, fault investigation, training and support in the use of systems. There is also a requirement to liaise with ICT regarding fault investigation, upgrades and projects.



About you


We are looking for someone who is confident with technology and quick to learn, preferably with a background in data or administrative intelligence. They should be willing to innovate and provide creative responses to varying demands.


Required Skills and Experience:


• Proficient in Microsoft Office Suite: Must have experience and proficiency in Microsoft Word, PowerPoint, and Excel. These skills are essential for the role and will be heavily utilized in day-to-day tasks.


Desirable Skills:


•  Familiarity with Microsoft SQL: While not essential, but this skill is desirable and can be beneficial in performing the role more effectively.


You will be expected to be a part of a team supporting the delivery of the Service’s objectives and have excellent interpersonal and communication skills. You will be required to demonstrate the ability to organise, plan and prioritise your own work and to meet deadlines and targets with minimal supervision.


You will provide innovative solutions for information sharing; you will need to have great communication skills to understand the needs of requestors and system users.



Rewards and benefits


  • Culture of flexible working
  • Technology to support agile working where role permits
  • Up to 31 day’s holiday p.a. plus bank holidays  
  • Option to ‘buy’ additional holiday
  • Employee Assistance Programme including access to health and wellbeing support
  • Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
  • Enhanced family friendly policies
  • Local and national discounts for shopping and travel
  • Great learning and development opportunities to support your ongoing development



Would you like to know more?


Please click here to view the Job Description and Selection Criteria 


If what we’ve described above is you, or if you feel this could be the change you’ve been waiting for, get in touch. Working for the Fire and Rescue service is a unique chance to be involved in something different, something challenging and something worthwhile. If you’d like an informal chat about the role, please contact Pavel Khan via email at



Application Procedure


To apply, please complete an online application form by clicking either of the Apply Now buttons at the top and bottom of this advert. This includes a section asking you to explain how you meet the selection criteria, as specified in the job posting. You may attach a cover letter and/or CV to your application form, however it is not mandatory.   


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If you experience any technical difficulties whilst completing the application form, please contact the Recruitment Team using Recruitment Application Enquiry Form.  


If you require the application form in an alternative format as part of a reasonable adjustment at this stage of the recruitment process, please contact the Recruitment Team using Recruitment Application Enquiry Form.



Our commitment to equality, diversity and inclusion


At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We have a number of staff network groups which provide peer support and safe spaces for staff.


Our commitment to safeguarding


Our Organisation is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment.

We will ensure that all our recruitment and selection practices reflect these commitments.


Guaranteed interviews


As a Disability Confident employer we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.


We are open to discussions about flexible working.


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