Customer Service Adviser OCC616350

Job details

Salary range: £23,114 - £23,500 pro-rata, per annum (actual salary £6,559.80 -  £6,669.36 per annum)

Work location: Didcot Library, Didcot 

Hours per week: 10.5: Monday 16:00 - 19:00 and Friday 09:00 - 17:30

Contract type: Permanent 

Vetting requirements: This role is subject to an Enhanced Criminal Records Check 

Closing date: Sunday 26th May 2024

Interview date: Wednesday 12th June 2024

About us

Our libraries are about so much more than books – they’re places where culture is created and happens every day. You could be part of these vibrant community hubs, welcoming everyone to explore, read, learn, meet, connect, collaborate, share, adventure and be inspired!
 

You’ll be working for our thriving Oxfordshire Library Service which has 44 libraries across the county and over 2,400,000 visitors to our libraries every year.
 

About the role

Didcot is a vibrant Community Library. Customer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience.
 

A Customer Service Adviser is crucial to the running of the library and will spend most of their time public-facing. As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information.
 

About you

We are looking for a confident, enthusiastic and committed individual who enjoys working with people in a demanding but exciting customer service role where no two days are the same!

Rewards and benefits

•    Culture of flexible working 
•    Technology to support agile working where role permits
•    Up to 24 day’s holiday p.a. plus bank holidays
•    Option to ‘buy’ additional holiday
•    Employee Assistance Programme including access to health and wellbeing support
•    Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
•    Enhanced family friendly policies
•    Local and national discounts for shopping and travel
•    Great learning and development opportunities to support your ongoing development.
 

Would you like to know more?

Please click here to View the full Job Description & Selection Criteria

For an informal discussion about the role please contact - Sue Andrew, Manager, Didcot Library 07912 476610 or Nikki Hargreaves, Assistant Library Manager, Didcot 07928 655573 
 

Application Procedure

To apply, please complete an online application form by clicking either of the Apply Now buttons at the top and bottom of this advert. This includes a section asking you to explain how you meet the selection criteria, as specified in the job posting. You may attach a cover letter and/or CV to your application form, however it is not mandatory.  

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