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Service Designer RBKC615777

Job Summary:


Salary range: £41,967 - £50,088 per annum
Work location: London
Hours per week: 36
Contract type: Permanent
Vetting requirements: Enhanced DBS Check
Closing date: 21st April 2024

About Us:


We’re getting ready for the future. And your future starts with us. 


At the Royal Borough of Kensington and Chelsea, we like to take an ambitious approach to everything that we do. Our local community comes from every conceivable background and requires support for the most broad array of challenges. As such, we don’t just put people at the heart of the services we’re creating and maintaining – we literally build them around their precise needs. It’s a progressive mindset that enables us to do even more for local residents, and happily, this approach is shared by our friends at Westminster City Council. Through the creation of shared Bi-Borough services, we are able to do even more with the funds and resources available to us, and we have access to an even bigger pool of expertise. 

The Role:


At a time where there is more pressure than ever on our public health and adult social care services, we must implement radical transformations and drive efficiencies wherever possible. But more than that, we want to look at the services we’re creating from a resident’s perspective in order to bring a new approach to commissioning. We therefore need to fully understand the user experience of these services from first contact through to follow-up care, so it’s vital that we bring a bold approach to all that we’re doing. This means we need people with a wide variety of skills in order to get to grips with the initiatives that we’re designing and commissioning.


Our approach to Commissioning is based on Human Centred Design which puts the person at the centre.  We are always looking for opportunities to make the resident experience better and working collaboratively with our residents and partners we can help people ‘live their best lives’. 


The Service Design team will solve problems by understanding needs, navigating and communicating complexity, creating a path forward and managing change. Working across and with the skills of the wider team, the service design team generate and commission evidence-based design options.


The key functions of Service Design include: 


  • Develop a design tool kit of different tools/techniques/ methodologies that can be implemented to help service design activities
  • Research new and emerging developments in health, housing and adult social care that will deliver service improvement and evaluate opportunities within the service for re-design /new design activity
  • Undertake service design / service re-design exercise to inform future services / service specifications (ideation, prototyping, modelling, piloting, market testing)
  • Using design tools to identify opportunities to improve interactions between residents, services and the organisation
  • Creating and evidence base to show whether or not service improvement is achieved


Using service designs tools, you will generate iterative service designs and creative proposals for commissioning and funding to increase personalisation, better meet need and improve residents’ experience.


Please refer to the Job Description for more information

About You:


There are a few key considerations that will ensure you thrive in our inclusive and diverse team. Crucially, you’ll be able to balance the needs of multiple projects, meeting deadlines and seeing to it that your overall objectives are being met. For example, you might be working on mental health services, before turning your attention to care homes – but with great organisation skills, you’ll thrive on this variety. As a great team-player who enjoys collaborating with both partner and corporate services, you’ll bring an innovative mindset in which you can drive change and make things happen. We’re open to what background you’re coming from, but great business acumen and budgetary skills are important as well as having an understanding of Commissioning, Adult Social Care and Public Health. Above all else, you’ll bring masses of empathy – because together, we can make the changes that will deliver an even better quality of life for our local communities. This job will be to help ASC and Health improve the quality, nature, and power of interactions between the residents, services, and the organisation so that people can live their best lives. 


In turn, we can offer you a fascinating career path, complemented by a competitive benefits package that includes flexible working options, exceptional training and development opportunities (regardless of what stage of your career you’re at), a competitive contributory pension, and generous annual leave.  


If you’re passionate about shaking up how things are done, and creating public health and adult social care services that aren’t just fit for purpose, they’re sector-leading, then check out our JD and Person Spec to see if the Service Designer role is for you. 


Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s will not be considered for this role. 


We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.





Application process

Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted.

You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form.

Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.

Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

If you experience difficulties with the recruitment application process, please contact the recruitment team by email:



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