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Neighbourhood Services Coordinator RBKC33558

Job Summary:

Salary range: £29,000 - £39,200 per annum
Work location: 292a Kensal Road, Kensington, London W10 5BE
Hours per week: 36  
Contract type: Permanent
Closing date:  12 November 2020 
DBS check: Enhanced
Contact details for an informal discussion: Elizabeth Bryan, Neighbourhood Manager on 07790 979 409 or via email: Elizabeth.Bryan@rbkc.gov.uk

About Us:

This department is responsible for housing, communities and improving the lives of local residents.  This includes landlord services and estate management, planning, refurbishment, and advice and support to help maintain healthy and safe homes.
A significant part of our work is focused on creating stronger communities, by working together with local residents on recovery following the Grenfell tragedy.  
In response to London’s affordable homes crisis, we are committed to building more social housing to help people on lower incomes to live, work, and raise their families in the borough. Our housing team also work closely with affordable housing providers and other agencies to manage homelessness and give support to older residents to live independently.  

The Role:

The Royal Borough of Kensington and Chelsea (RBKC) is changing the way we deliver our Housing Management service. We seek a dynamic and customer focused Neighbourhood Services Coordinator who will embrace new ways of working.

This is an exciting opportunity for a talented housing professional who is committed to putting the customer at the heart of everything we do.  

The right candidate for the role will have excellent communication skills and a commitment to delivering high quality services to our residents.       

You will take ownership for a patch of properties and ensure that tenancy, anti-social behaviour and enforcement matters, estate inspections and lettings are proactively managed. 

There are several positions available and the location will be either in the North or South of the borough. The management team will decide where to place successful candidates.

For more information on the role, please see the full Job Description.

About You:
  • Demonstrable experience in all areas of Housing Management 
  • Able to build effective partnerships with relevant agencies such as social services, mental health, community safety.
  • Previous experience of working in a local authority or a housing association 
  • A good understanding of local authorities’ obligations and working with local Councillors and MPs.
Role Requirements:

With a strong background in housing management, you will take ownership of your patch and you will work in partnership with residents to achieve high levels of customer satisfaction.  



We work in partnership with Hampshire County Council (HCC) who deliver many transactional services on our behalf. Although most communications will be from HCC, all selection and appointment decisions will be made by RBKC. Certain services are shared across more than one Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your recruitment information will advise if your remit extends beyond RBKC.

We will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.


We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.


We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.


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