Library Officer RBKC616125

Job Summary:

Salary range: £31,716 - £35,862 pro rata per annum 
Work location: London
Hours per week: 36 (Full Time) and 18 (Part Time)
Contract type: 4x Permanent 
Vetting requirements: Enhanced DBS Check
Closing date: 30th April 2024
Interview date: Week commencing 13th May 2024

About Us:

The Royal Borough of Kensington and Chelsea is a unique and vibrant place to work. Situated in the heart of London we are one of the smallest London boroughs and also one of the most densely populated in the country. We are a major employer in the area with over 2,000 employees and we aim to put local people at the heart of decision making in everything we do.

Our highly valued Bi-Borough library service is the perfect example of how shared services can work together to better understand and meet the varied needs of our communities. We are transforming the service and working towards our vision of becoming the most inclusive library service in the UK. We are focused on creating inspirational and safe spaces where everyone is welcome to Read, Learn and Connect.

The Role:

We currently have a variety of opportunities available across our libraries for both full-time and part-time roles within the Royal Borough of Kensington and Chelsea.

While you will be primarily based at one of these libraries, you will also be expected to work flexibly across any of our libraries and you will also be happy to work some evenings and weekends to support service delivery.

We are looking for motivated individuals to support the delivery of an exceptional customer focused library service, meeting agreed standards, maximising service quality and outcomes. We strive to improve customer satisfaction and contribute to the council’s objectives and priorities. 

Welcoming customers and supporting their information and learning needs, signposting to the right resources, and empowering customers with the skills to access relevant information. You will work in partnership with volunteers and organisations to promote the service to the wider community, as well as maintaining and overseeing a safe, functional, and appealing environment within the library space.

There are multiple Full-Time and Part-Time vacancies for this position. If you are shortlisted for one of these positions, the hours/days worked will be discussed during the interview. This position requires you to work 100% on-site from our libraries and working 1 in every 2 Saturdays. 

Please refer to the Job Description for more information 

About You:

You will be able to deliver exceptional customer service, be flexible and embrace change. We work collaboratively and in partnership with others, so you will need to have good communication skills and the ability to work well in a team. Strong IT skills will be essential and an understanding of social media channels useful.  

No two days are the same and you will need to be able to multitask and problem solve effectively, reacting quickly to customer needs and undertaking core operational functions.

Most importantly, you will be enthusiastic about libraries and committed to supporting the service in achieving its vision. There are many opportunities to get involved, develop new skills, and make a real difference to our communities, and we are looking for individuals who are as excited by this as we are!

Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.