Head of Voids and Lettings RBKC616233

Job Summary:

Salary range: £64,929 - £74,220 per annum
Work location: London
Hours per week: 36
Contract type: Permanent
Vetting requirements: Enhanced DBS Check
Closing date: 19th May 2024
SHL Testing date: Week commencing 27th May 2024
Interview date: Week commencing 3rd June 2024

About Us:

Provide high quality homes for our residents while achieving good value for money

At the Royal Borough of Kensington and Chelsea, we put local people and businesses at the heart of everything we do, working in partnership with them to provide quality services that are responsive, effective and efficient. Committed to acting with openness, honesty, compassion and humility, we aim to listen and understand in a way that is respectful, encourages involvement and meets the needs of all our communities.

The Role:

When you join us in this new role it’ll be your task to ensure that empty homes are let safely and efficiently, performance targets are met and we achieve good value for money. Leading, developing and motivating the Voids and Lettings team, you’ll be committed to seeing that the homes we let are of the highest quality and fully compliant with relevant health and safety legislation. Constantly reviewing our services, policies and procedures to ensure continuous improvement of the resident experience and the homes they live in, you’ll also liaise closely with other council departments to provide a seamless interface between our repairs, allocations, aids and adaptations, new build and lettings functions.

But your work won’t stop here – you’ll have a wide range of additional responsibilities, including the management of contractors, ensuring real time information, data and reports are provided, and schemes are initiated that support residents and the sustainability of their tenancies. We’ll also expect you to control costs, maximise the Council’s income by ensuring works are completed within agreed timescales, and work with the Neighbourhoods and Repairs teams to manage decants and zero rented homes.

Please refer to the Job Description for more information

About You:

Educated to degree level and with Membership of the Chartered Institute of Housing or significant relevant experience, you’ll have a practical understanding of managing a voids and lettings service with a council or similar organisation. It’s important that you possess a strong track record of contract and budget management in a customer-facing environment, and we’ll also expect you to be capable of leading, developing and motivating a high-performing team.

Your superb interpersonal and collaborative skills will make you a ‘go-to’ colleague when it comes to the successful resolution of conflicts, and your experience of managing contractors and understanding the priorities you face will help to provide the best outcomes. We’ll also expect you to have comprehensive knowledge of the relevant housing laws and regulations in relation to social housing, voids and lettings, and well developed understanding of the needs of care leavers, downsizers, sheltered housing and hostels.

As part of the interview process, we may be asking shortlisted candidates to complete cognitive assessments prior to the interview.

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s will not be considered for this role. 

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.