Registration Officer OCC615753

Job details

Salary range: £29,269 - £32,076 pro-rata per annum (22.5 hours actual salary £17,798 - £19,505 per annum)

Work location: Base office: Oxford Register Office, with travel to Abingdon, Didcot, Henley, Banbury, Bicester or Witney Registration Offices.

You may be required to work anywhere in the county based on operational needs, so will need the ability to travel independently.

Hours per week: 37 or 22.5 contracts available - some weekend/bank holiday working will be required as part of the on-call rota to undertake emergency registrations, for which additional payment will be made.  

Contract type: Permanent 

Vetting requirements:

• This role is subject to a criminal records check 
• This role is subject to the Registration of Births, Deaths, and Marriages Regulations 1968 (as amended). Candidates will be required to complete Disqualification Form for working in the Registration Office.  

Closing date: Monday 29th April 2024

Interview date: Thursday 9th May 2024

About the role

The Registration Officer will spend the majority of their time interviewing customers in face-to-face appointments, registering life events (births, deaths and still-births) and taking Notices of Marriage and Civil Partnership. Training will also be given in conducting and registering marriage and civil partnership ceremonies, and once the initial training period has been completed, you will also spend time in the Registration Hub, assisting colleagues and customers with advanced queries. This is a very busy and varied role in which you will be meeting people who may display a range of different emotions and who may have complex and challenging situations. It offers the opportunity to provide excellent service and support at difficult moments in customers’ lives and to ensure that they are able to complete the required procedures within statutory frameworks and timescales.

About you

As a Registration Officer, you will enjoy engaging with members of the public at pivotal times and guiding them through a legal process. You will be able to apply complex regulations and principles, and explain them in a way which is readily understandable by the general public.   You will be confident in your ICT skills (training will be given in Registration software) and willing to use your initiative in combination with guidance from experienced Registration Officers, to solve problems and achieve the required outcome for customers. You will also need to be flexible as situations and places of work may change at relatively short notice. You will be thorough and careful when carrying out daily checks on certificates and finance records, and you will also enjoy the challenge of managing large groups of people at ceremonies and speaking to audiences of varying sizes.

Rewards and benefits

• Culture of flexible working
• Technology to support agile working where role permits
• Up to 31 day’s holiday p.a. plus bank holidays  
• Option to ‘buy’ additional holiday
• Employee Assistance Programme including access to health and wellbeing support
• Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
• Enhanced family friendly policies
• Local and national discounts for shopping and travel
• Great learning and development opportunities to support your ongoing development

Would you like to know more?

Please click here to view the Job Description and Selection Criteria 

For an informal discussion about the role please contact: Lorna Hind (lorna.hind@oxfordshire.gov.uk), Candice Tomlinson-Smith (candice.tomlinson-smith@oxfordshire.gov.uk), or Janet Jaudun (janet.jaudun@oxfordshire.gov.uk)  

Application Procedure

To apply, please complete an online application form by clicking either of the Apply Now buttons at the top and bottom of this advert. This includes a section asking you to explain how you meet the selection criteria, as specified in the job posting. You may attach a cover letter and/or CV to your application form, however it is not mandatory.   

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