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Project/Community Engagement Apprentice OCC7639

Job Details:

Apprenticeship: Advanced Level 3 or Higher Level 4 depending on previous qualifications and experience

Starting Salary: £16,755 per annum (Level 3) or £17,681 per annum (Level 4)

Work Location: Central Oxford (or associated offices within Oxfordshire)

Hours per week: 37

Contract type: Two Years Fixed Term

Closing date: 3 February 2019

Interview date: 11 & 12 February 2019

Advert Text:

Daunted by the cost of higher education? University not for you? Or struggling to find a path that offers the prospect of a satisfying career?

We have an exciting opportunity for a highly motivated person who wants to pursue a career in a Business Administration role within our Innovation Hub.

Our Project and Community Engagement Apprenticeship offers an alternative route into this profession and is a great way of kick-starting your future in business. Unlike going to university, the Apprentice will gain a qualification with no tuition fees along with valuable on the job experience working with professionals: all whilst earning a wage!

As an Apprentice, you will have an excellent platform and opportunity to build a career in business administration and community engagement. You will be involved a variety of duties and responsibilities, and every day will be different. You will either be studying for a Level 3 or Level 4 Business Administration qualification, depending on your previous experience and qualifications. You will be working across 2 diverse projects: an electric vehicle to grid charging project and a co-creational programme to involve community members within mobility and transport planning. You will also be given the opportunity to gain work experience within all the teams in the Innovation Hub who are working on projects including: Artificial Intelligence and Machine Learning, Connected & Autonomous Vehicles, Smart Cities, Alternative Fuels, Air Quality and Health Care.

Other great benefits for the Apprentice role include:

  • Competitive rates of pay – outstanding training and personal development whilst gaining valuable on-the-job experience
  • Working alongside highly skilled individuals and professionals working on innovative projects
  • 24 days annual leave each year (plus bank holidays)
  • Flexible working arrangements
  • Tailored induction both at the work and at college
  • Possible opportunities to travel abroad for work
  • Staff discount scheme for a range of retailers, holidays, insurance, eating out, health and leisure activities and rail travel
  • A range of activities to support health and wellbeing including an Employee Assistance Programme, mindfulness and resilience training, yoga and music classes in some buildings and even a council choir for staff.

Sounds good?

What we need from you in return:

  • Previous experience in customer service – paid employment or voluntary work.
  • An interest in working in business administration and community engagement
  • An understanding of business administration and community engagement
  • To have good interpersonal and communication skills
  • To want to work as part of a dynamic team in a fast-paced environment
  • To want a job that makes a real difference to people’s lives
  • To have the potential to be a team player and a reliable member of a team, as well as someone who can work on their own initiative when needed
  • To have the skills required to be an adaptable employee that can work to tight deadlines and learn from experience

If that sounds good, our Project and Community Engagement Apprenticeship within our Innovation Hub could be for you!

Please get in touch as soon as possible with any questions or apply straight away.

Job Purpose:

This role is to support two projects: 1) the Cities-4-People project and 2) V2GO.

  1. The Cities-4-People project is a Horizon 2020 funded project that aims to create people-oriented mobility ecosystems where urban transport and mobility solutions are developed for the people, by the people. In this exciting and innovative project, we are working with communities in Oxford to design and implement transport and mobility solutions to the problems they face. The Cities-4-People project focuses on co-creation and co-design and the apprentice will learn the practical aspects of applying this methodology that is gaining popularity in business and local government.
  2. V2GO is an Innovate UK funded project which will examine how the energy storage capacity of Electric Vehicle (EV) batteries in commercial vehicle fleets can be used to deliver electricity back into the grid to power homes and businesses. Working with other partners the project will examine the technical, economic and environmental case for greater V2G implementation as the numbers and types of EVs grow.

The apprentice will provide direct support to the Project & Community Engagement Officer, the Principal Bid Management Officer, the Team Leader – EV Integration and indirect support to other OCC colleagues, project partners and customers on the two projects.

The apprentice will gain valuable experience working with an agile team within the Innovation Hub in administering grant projects, working with industry stakeholders, undertaking community engagement activities and disseminating knowledge and information from the projects.      

Role Responsibilities:

  • Support the overall task deliveries for the C-4-P and V2GO projects.
  • Organise meetings and events ensuring they are realistically planned regarding timing and venue. Make room bookings, coordinate diaries, send out electronic invitations, take minutes, prepare and distribute materials to support these.
  • Learn to engage with the community/partners, arranging and delivering workshops and events for the projects.
  • Learn to identify and procure requirements to support community engagement and dissemination work
  • Learn to promote and deliver improved communication with individual residents, communities, partners other local authorities and key stakeholders, in ways that are clear and coherent and jargon free
  • For C-4-P, support the project manager and community engagement and projects officer in identifying and securing additional funding to deliver interventions for the community
  • Support research work required to deliver project reports and documentation
  • Maintain excellent, effective working relationships with stakeholders, key strategic partners, senior council directors, politicians and operational teams
  • With support, manage their own workload to ensure successful project delivery
  • Assist in ensuring delivery of time dependant tasks in a professional manner
  • Assist with the production and delivery of Project Documentation including financial reports
  • Support in providing necessary information for performance management measures
  • Be responsible for supporting summer Micro-intern roles, both setting up and directing the work needed (L4 only)


Other potential project involvement:

  • Ad-hoc support for other projects within iHub Innovation group

Selection Criteria:

Educational achievements, Qualifications, Training and Knowledge:

  • 5 GCSE's grade A*/9-C/4 or equivalent including maths, English
  • For the Level 4 apprenticeship: Level 3 Qualification or L3 Apprenticeship in Business Administration
  • For the Level 3 apprenticeship: Level 2 Qualification or L2 Apprenticeship in Business Administration


 ICT literacy including understanding of how to use the internet and applications including those used for word processing, spreadsheets and email



  • At least one year’s experience in a project support or administrative role (Level 4 apprenticeship only)
  • Previous experience in customer service – paid employment or voluntary work


Job related aptitude and skills:

  • Good understanding of Microsoft Office applications.
  • Willing to learn how to use other ICT systems.
  • Ability to communicate effectively by telephone, in writing and in person.
  • Able to manage workload effectively with an organised approach to tasks and an ability to work to deadlines.
  • Good attention to detail.
  • Ability to be flexible.
  • Ability to prioritise work.
  • Possession of good interpersonal skills.
  • An interest in and willingness to learn about the various innovation projects run through the Innovation Hub.
  • Strong partnership work ethic.


  Personal Qualities:

  • Willing to learn and have confidence to work on own and as part of a team, (for Level 4 - including an understanding of delegation and management).
  • Self-motivated and willing to take the initiative.
  • Confidence to ask for and listen to the ideas of others and share your own.
  • Ability to deal with work of a confidential nature.
  • Able to stay calm under pressure
  • Ability to work co-operatively as a team member
  • Self-awareness and ability to reflect and learn from previous situations
  • Commitment to ongoing self-development and training, including ability and willingness to commit to completion of a recognised NVQ Level 4 qualification in Business Administration
  • Ability to understand the importance of being on time and the impact that sickness absence has on the effectiveness of the team


Special Requirements:

  • Certain “out of hours” duties may be required in the normal course of duties.
  • There may be the need to travel requiring overnight stays


Equal Opportunities:

  • Commitment to, and understanding of, the principles of Equal Opportunities for all, in employment and the delivery of services.

Vetting Requirements:

This role requires a Basic DBS Disclosure.

Contact details for an informal discussion:

Katie Parnell, Principal Bid Management Officer – or Paul Gambrell, Team Leader – EV Integration – 

Additional Information:

Adjustments to the minimum English and/or maths requirements will be considered by the provider where an apprentice has either an existing or previously issued Education, Health and Care (EHC) Plan, a Statement of Special Educational Needs (SEN) or a Learning Difficulty Assessment (LDA).

By applying for this Apprenticeship and the associated training you will be agreeing that your personal information you provide to the Council may be passed to the nominated training provider, ESFA, and the Department for Business, Energy & Industrial Strategy. Where necessary it is also shared with the Department for Education, including the Education Funding Agency and any other relevant regulator relating to the Apprenticeship.

Further information about use of and access to your personal data, and details of organisations with whom the ESFA regularly share data are available at:

If you have any queries around the sharing of your data please contact



Our Organisation is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

As a Disability Confident employer we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education we guarantee an interview for our apprenticeships. 

All posts, unless stated otherwise, are open to part time working and job share arrangements.

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