Assistant Officer - Civil Enforcement OCC615943

Job details

Salary range: £26,873 - £28,770 per annum

Work location: Ron Groves House, Kidlington 

Hours per week: 37 - we are open to discussions about flexible working  

Contract type: Temporary for 2 years (with the possibility of becoming permanent)

Closing date: Friday 3rd May 2024

Interview date: Week commencing 13th May 2024

Are you an experienced administrator with experience of working with customers? Then you might be a great fit for our team!

About the role

Within Civil Enforcement, we manage On Street Parking and ANPR enforcement within the county. The Council are about to implement a trial of 6 traffic filters, which we hope will reduce congestion. This role has been created to work within the ANPR enforcement team that will manage the new traffic filters.

Key Responsibilities:

• Processing representations received from motorists who have received a Penalty Charge Notice (PCN).
• Speaking to motorists over the telephone or in writing, regarding their PCN and/or taking payments for PCNs or permits.
• Dealing with PCNs that have progressed to debt registration/Enforcement Agent stage. 

About you

As a Civil Enforcement Assistant Officer, you’ll need to be able to work within strict timescales, ensuring representations are dealt with in a timely manner. You will be liaising with customers, contractors, partners, and colleagues so need to be confident in doing so. It's key that you can provide excellent customer service and have an aptitude for working collaboratively with colleagues and partners in problem-solving and making informed and insightful decisions.

Prior knowledge of parking processes and legislation is not required, although you will need the ability and willingness to learn.

It is key that you are a team player – we are a supportive team, and we all assist each other to keep things running smoothly.

Rewards and benefits

• Culture of flexible working- we understand the importance of work-life balance and offer an Agile Working environment that empowers you to adapt your work style to fit your needs. Our commitment to flexibility ensures you have the tools and support to excel in your role while enjoying a fulfilling life outside of work.
• Technology to support agile working where role permits
• 28 days annual leave p.a. plus bank holidays (this can increase to 31 as your length of service increases)
• Option to ‘buy’ additional holiday
• Employee Assistance Programme including access to health and wellbeing support
• Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
• Enhanced family friendly policies
• Local and national discounts for shopping and travel
• Great learning and development opportunities to support your ongoing development

Would you like to know more?

Please click here to view the Job Description and Selection Criteria 

For an informal discussion about the role, please contact Lauren Jones on 01865 816528

Application Procedure

To apply, please complete an online application form by clicking either of the Apply Now buttons at the top and bottom of this advert. This includes a section asking you to explain how you meet the selection criteria, as specified in the job posting. You may attach a cover letter and/or CV to your application form, however it is not mandatory.   

If you encounter any issues with the maximum character count on your application form, please use this tool to check your text for any hidden HTML characters, which may be taking it over the limit.  

If you experience any technical difficulties whilst completing the application form, please contact the Recruitment Team using Recruitment Application Enquiry Form.  

If you require the application form in an alternative format as part of a reasonable adjustment at this stage of the recruitment process, please contact the Recruitment Team using Recruitment Application Enquiry Form.