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Customer Service Apprenticeship - Children's Services (Level 2) OCC71293

Job details


Salary range: £11,620.72 per annum; on completion of probationary period rising to £12,179.30 per annum; then rising to £17,842 pa on completion of 12-months employment

Work location:  Banbury Children & Family Centre/ Nash Court Cowley Oxford

Hours per week: 37 

Contract type: Temporary for 18 months 

Closing date:  Sunday 17th October 2021

ICT Testing: Friday 22nd October 2021

Interview date: Week commencing 25th October 2021


Vetting requirements: This role is subject to a Criminal Records Check




Children’s Social Care have two Customer Service Apprenticeships- one located at the Banbury Children & Family Centre and one at Nash Court Cowley Oxfordshire County Council.


Are you someone who would you like to be part of an innovative and forward-thinking Local Authority organisation, which is passionate about serving the community and are interested in developing a Business Administration career, where you can make a real difference to children, young people and families?



About you and the role


These positions are for;


The Family Support Plus Service Banbury - We are a family-focused service determined to improve outcomes for the child, we aim to provide the right support at the right time to help children and families overcome their difficulties.


The ATV Team Oxford- Adopt Thames Valley is a regional adoption agency (RAA). We are a partnership of seven local authorities and one voluntary adoption agency across Berkshire, Oxfordshire and the Swindon area, working together to recruit and support a range of adopters, and find forever families for children both locally in our care and nationally


If you are looking for the opportunity to develop your communication and business administration skills, in a supportive environment with the opportunity to earn whilst you obtain a qualification and are looking for a career in business administration this may be the opportunity that you are looking for.


An apprenticeship is a trainee role designed for an individual who has little or no previous work experience in a similar job. As a trainee member of the team you will develop the skills and knowledge necessary to develop your administration and communication skills, supporting both the offices and the wider service.

This program includes on the job training with ‘buddy ‘support, Functional Skills tuition, dedicated classroom learning at Abingdon or Witney College and on the job training.


We will develop your knowledge, skills and expertise in a number of ways, which will become the main focus of your role.



As an apprentice with Oxfordshire County Council you will find:


  • You will be based in a rewarding and challenging environment.
  • Every day is different.
  • There are opportunities to learn essential administration skills and qualifications that will benefit you in your future careers.
  • Competitive rates of pay
  • 24 days annual leave each year
  • Tailored induction and training
  • Good career opportunities
  • Excellent pension scheme, with employer contributions of up to 20 per cent of salary
  • Staff Discount Scheme
  • Discounts on rail travel



Important information for applicants


Due to this post having access to children and/or vulnerable adults, candidates will be required to undertake a Disclosure and Barring Service check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided.


This is a trainee role designed for an individual who has little or no previous work experience in a similar role. The Council is tackling under-representation of young people in our workforce under Section 159 of the Equality Act 2010.



Would you like to know more?


Please click here to view the Job Description and Selection Criteria


For an informal discussion about the role please contact Sharon Walker, Business Development Team Leader on 07488 368204.



Application Procedure


To apply, you will need to complete an online application form. This includes a section asking you to explain how you meet the selection criteria, as specified in the job posting. You may attach a cover letter and/or CV to your application form, however it is not mandatory.


If you experience any difficulties whilst completing the application form, please contact the Recruitment Team using the Recruitment Application Enquiry Form.



Our commitment to equality, diversity and inclusion


At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We have a number of staff network groups which provide peer support and safe spaces for staff.


Our commitment to safeguarding


Our Organisation is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment.

We will ensure that all our recruitment and selection practices reflect these commitments.


Guaranteed interviews


As a Disability Confident employer we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.


We are open to discussions about flexible working.


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