Residential Officer HCC618586

Job Details:

Salary Range: £25,628 - £28,326 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37 
Contract Type: Permanent 
Closing Date: 29 September 2024
Interview Date: w/c 14 October 2024

The Role:

Joining our Financial Assessments and Benefits team as a Residential Officer, you’ll work in a role that is interesting, varied, and on occasions challenging, and be rewarded with a supportive and inclusive work environment.  

The Financial Assessments and Benefits service is all about ensuring that Adults’ Health and Care service users know how much they may need to contribute towards their care and assisting them with benefits they may be entitled to claim.

Your role of Residential Officer will be to carry out financial assessments for vulnerable service users needing permanent residential care using the national Care Act legislation guidance.  This involves determining how much they will be required to contribute towards the cost of residential care services provided by Hampshire County Council, and explaining clearly how this was calculated.  You’ll also identify for them any welfare benefits they may be due. 

Take a look at our Candidate Pack for more information about the role, team and our values.  The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about.  Make sure you explain how you meet these requirements and demonstrate our values, in your application.

Using your excellent communication skills and ability to prioritise workloads, you’ll play a vital role in delivering great customer service.  With your ability and experience of dealing with upset or emotional responses, you’ll overcome objections in a calm and professional manner and be able to explain complex legislation as required.

With an inquisitive nature, high standard of accuracy and attention to detail, you’ll have the ability to be empathetic whilst remaining professional.  Confident working autonomously and in making decisions, you’ll also be willing to embrace the full use of digital technology.  

We understand the demands and emotional challenges of the Residential Officer role. That’s why we provide our team with a positive, safe and supportive working environment. In return for your valuable contribution, we offer an extensive and competitive Benefits package.
 

Values Based Recruitment

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application.  For more information on our values, please refer to the candidate pack.

Additional Information:

Find out more about Working with us in Adults’ Health and Care, including our benefits and the recruitment process. 

Vetting Requirements:

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

For general enquiries, please contact care.careers@hants.gov.uk 

For an informal chat about the role, please contact Paul Taylor, Deputy Team Manager (FAB Residential), on 0370 779 6434 or email Paul.taylor@hants.gov.uk