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MOSAIC Helpdesk Technician HCC618962

Job Details:

Salary Range: £25,628 - £28,326 per annum 

Work Location: Elizabeth II Court, Winchester (Hybrid Working)

Hours per week: 37

Contract Type: Permanent 

Closing Date: 28 October 2024

 

Hampshire County Council is a modern business, delivering a vast range of services that make a real difference to the lives of residents, as well as education and social care, these include transport, planning, waste recycling, libraries and trading standards.

 

Joining the Application Support Team, you will be helping to support a wide range of complex applications used across Hampshire County Council. This role will predominantly be to support the Children’s Services Social Care System, Mosaic, to provide first line support for the system, such as data issues and technical support issues. The successful candidate will be positive and enthusiastic with a flexible attitude and excellent interpersonal skills. You will be working in a dynamic environment supporting business critical applications.

 

You will have a background of working in IT, supporting and configuring business applications, any knowledge of Local Authority business processes is an advantage. You will be a self-starter, willing to take the initiative, with good analytical skills, strong communication skills and the ability to establish working relationships at all levels.

 

You will have effective problem-solving skills to manage and resolve complex support incidents.

 

What We Can Offer You:

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment. This role will be based at our Winchester offices, however as part of Hampshire County Council’s Open Workplace Policy, the successful candidate can undertake their work between home and the office (a hybrid approach) depending upon operational requirements. We support an effective work life balance and are open to discussing flexible work requests.
 
Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package.

Additional Information:

MOSAIC Helpdesk Technician Job Description and Person Specification

Vetting Requirements:

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Mathew Olive, Application Support Team on 0370 7791675

 

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
 

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
 

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.


 


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