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IT Technician Level 2

Job Details:

Job Reference: HCC619505

Salary Range: £26,918 - £29,616 per annum 

Work Location: Elizabeth II Court, Winchester (Hybrid Working)

Hours per week: 37 (Flexible working opportunities will be considered)

Contract Type: Permanent 

Closing Date: 22 December 2024 (Applications will be regularly reviewed and the vacancy may close earlier)

Interview Date: 7 January 2025

 

Hampshire County Council provides high quality public services to over a million customers. The Hampshire IT department plays a vital role in providing support to internal departments across a wide range of systems, applications, and services.

 

This role spans across the Frontline Support teams, including the Service Desk, Access Control and Equipment Request teams. The successful candidate will be able to work across the teams, fulfilling both first- and second-line support duties, operating via a hybrid approach based on demand.

 

This is an exciting opportunity to join the frontline support team following the introduction of new systems to support the organisation such as a generative AI chatbot. The successful candidate will be an integral part of chatbot development both through enhancement of the tool itself via CoPilot studio, and creation of knowledge documents for chatbot to utilize.

 

Key to this role is a basic knowledge of IT including experience using Microsoft Windows and Office applications, alongside impeccable verbal and written communication skills, the ability to multitask and prioritise a varied range of tasks. Experience utilising Microsoft low-code products is desired but not essential for this role. The ideal candidate will demonstrate willingness to learn and build proficiency across a variety of new and evolving systems/platforms.

 

What We Can Offer You:

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment. We can offer great flexible working options for this role as we've invested heavily in various technologies to support ongoing remote working options. This role can be partly carried out remotely, but some office-based working will be required to support business needs.

 

Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package.

Additional Information:

Vetting Requirements:

This post is subject to Non Police Personnel Vetting. Further information about this process will be provided to successful candidates. Candidates must have resided in the UK for a minimum of 3 years in order for clearance to be obtained.

Contact Details for an Informal Discussion:

Emma Deane, IT Service Desk Tier 2 Consultant on emma.deane@hants.gov.uk or Laurie Chaplin, IT Access Control and Orders Team Leader on laurie.chaplin@hants.gov.uk

 

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
 

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
 

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.


 


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