Engagement and Information Co-ordinator

Job Details:

Job Reference: HCC621363

Salary Range: £39,382 - £43,679 per annum

Work Location: Elizabeth II Court, Winchester (Hybrid Working)

Hours per week: 37

Contract Type: Permanent

Closing Date: 29 June 2025

Interview Date: 8 July 2025

The Role:

Join us as an Engagement and Information Co-ordinator and become a key member of the Information and Advice Team within our newly formed Shared Services branch, supporting both children’s and adult services. You will play a leading role in shaping and influencing a vital digital resource that supports residents throughout their lives - Hampshire’s Family Information and Services Hub (FISH), including the Special Educational Needs or Disabilities (SEND) Local Offer and Care Leaver’s Local Offer. You will take it through its next exciting chapter, integrating it into the wider Connect to Support Hampshire platform. 

What you’ll do:

• Lead the coordination and development of the FISH website and Hampshire’s SEND Local Offer, ensuring content is clear, accessible and up to date.
• Manage the day-to-day operation of FISH, including monitoring shared inboxes, processing updates, and supporting a consistent approach across departments.
• Ensure statutory compliance by supporting the ongoing development of the Local Offer in collaboration with children, young people, parents, and partners.
• Drive engagement with local communities and service providers to enhance awareness, accessibility, and quality of information available on the website.
• Contribute to wider council projects that improve how residents, partners, and professionals, access social care related, and wider, information and advice.

What we’re looking for:

• A dynamic and confident communicator with excellent verbal and written skills.
• Proven ability to build and maintain strong partnerships with local providers and key stakeholders.
• Experience managing digital content or and coordinating online platforms.
• A collaborative mindset with a passion for inclusive, user-focused service delivery.
• Knowledge of SEND services and statutory requirements is desirable.

Take a look at our Candidate Pack for more information about the Engagement and Information Co-ordinator role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

Why join us?

• Be part of a forward-thinking team committed to innovation and public service.
• Work on meaningful projects that make a real difference in the community – help shape a vital digital resource that supports Hampshire residents at every stage of life.
• Enjoy a supportive and inclusive work environment with opportunities for professional growth.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. 
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.   

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.   

Other roles you may have experience of may include: Digital Information Officer, Digital Engagement Co-ordinator, Information and Access Officer, Online Services Co-ordinator, Public Information and Engagement Co-ordinator, Digital Inclusion and Engagement Officer, Digital Services Officer.

Travel Requirements:

You may be required to visit other locations within Hampshire and therefore need to have the ability to travel, as necessary.

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

Additional Information:

Engagement and Information Co-ordinator Candidate Pack

Contact Details for an Informal Discussion:

For general enquiries, please contact care.careers@hants.gov.uk
For an informal chat about the role, please contact Nicky Millard, Head of Information and Advice on nicky.millard@hants.gov.uk