Application Support Consultant

Job Details:

Job Reference: HCC621338
Salary Range: £39,382 - £43,679 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37 (part time hours will be considered)
Contract Type: Permanent
Closing Date: 20 June 2025
Interview Date: w/c 30 June 2025

An exciting opportunity has arisen for an Application Support Consultant to join the Application Support team in IT at Hampshire County Council.

Hampshire County Council is a modern business, delivering a vast range of services that make a real difference to the lives of residents, as well as social care and education. These include transport, planning, waste recycling, libraries and trading standards.

Joining the Application Support Team, you will be helping to support a wide range of complex business critical applications used across Hampshire County Council, with a focus on Social Care and Education.

The Role:

We have recently undertaken system migrations to two new cloud hosted Social Care applications. You will be working in a dynamic environment and co-ordinate system upgrades, ensuring our applications are compliant and secure. You will be responsible for planning your own and others’ workloads and prioritising tasks.

What you’ll do:

• Responsibility for leading work streams.
• Acting as a Subject Matter Expert for the application(s).
• Configuring Applications to meet customer requirements and meet their business needs.  
• Acting as 3rd Level support to resolve Incidents and complete Service Requests.
• Rasiing support calls with 3rd Party Software supplier.

What we’re looking for:

• A positive and enthusiastic individual with a flexible attitude and excellent interpersonal skill.
• A background of working in IT, supporting and configuring business applications.
• Experience of functional, system and acceptance testing.
• Experience of working with stakeholders to develop and understand business requirements.
• Problem solving skills to manage and resolve complex support incidents.
• An understanding of Local Authority Social Care business processes is desirable.
• A team player with strong collaborative skills.
• Excellent communication skills for building positive relationships with a diverse range of people, including customers, suppliers and colleagues.

Why join us?

This role will be based at our Winchester offices, however as part of Hampshire County Council’s Open Workplace Policy, the successful candidate can undertake their work between home and the office (a hybrid approach) depending upon operational requirements.

We are currently required to work in the office 1 day a week, this is currently on a Thursday for this team. Working in the office on other days may be required and this is subject to change.

Our benefits package includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles.

If you think you have what it takes to make a real difference in Hampshire, get in touch!

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.

Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance.

Additional Information:

Application Support Consultant Candidate Pack

Vetting Requirements:

This role is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Carl Horrex, Application Support Team Manager (CareDirector) on carl.horrex@hants.gov.uk or 07568 139734 or James Reading, IT Applications Operations & Support Manager on james.reading@hants.gov.uk