Administration and Support Assistant

Job Details:

Job Reference: HCC621213
Salary Range: £24,405 - £25,430 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working) 
Hours per week: 37
Contract Type: Permanent
Closing Date: 11 June 2025

The Role:

As an Administration and Support Assistant, you’ll be an integral part of our supportive Reablement Services team. Your primary responsibility will be assisting one of our Sensory Services Officers and their Guide Dog, while also offering vital business support to our wider Reablement Service.

What you’ll do:

• Drive the Sensory Services Officer and their Guide Dog to and from work locations and appointments.
• Guide the Sensory Services Officer around offices, streets and in clients’ homes.
• Assist with the care and exercise of the Sensory Services Officer’s Guide Dog.
• Assist the Sensory Services Officer with reading all work related correspondence.
• Write reports and complete computer tasks to dictation on behalf of the Sensory Services Officer.
• Handle phone calls, monitor and respond to emails and schedule carer visits.
• Address and resolve queries, ensuring customer satisfaction by escalating complex issues when necessary

What we’re looking for:  

• Ability to guide the Sensory Services Officer and drive them and their Guide Dog to and from work and appointments.
• Ability to provide care for their Guide Dog.
• Good IT skills with MO365 experience (including Word, Outlook and Excel).
• Strong communication, interpersonal and teamwork skills.  
• Patience, compassion, and empathy in all interactions. 
• Excellent organisation and prioritisation skills.  

Take a look at our Candidate Pack for more information about the Administration and Support Assistant role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.     

Why join us?   

• Make a Difference: Work in collaborative partnership with organisations across Health and Social care to maximise independence, prevent hospital admissions, and facilitate rapid discharge from hospital to improve outcomes for the people of Hampshire. For further information please visit our Reablement website.     
• Career Growth: Access to a wealth of rewarding career choices.  
• Professional Development: Supportive supervision and continuous learning opportunities.
• Employee Support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive Benefits Package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.   

This is a hybrid role, with one day per week based at our Winchester office and four days working in the community. This includes time spent in Southampton, where you will provide assistance to the Sensory Service Officer working from their home.

Your core hours will be Monday - Friday, 8.30am - 4.30pm.
Our Service operates 7 days a week, therefore you'll be required to work a shift pattern, including evenings, weekends and bank holidays on a rotational basis for which enhancements are paid. This can be discussed further at interview as our Service may be undergoing a period of reorganisation in the coming months.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Other job titles you may be searching for: Personal Assistant, Receptionist, Administrative Assistant, Administrative Officer, Administrative Support, Administrative Coordinator, Secretary, Administrative Specialist, Business Support, Office Assistant, Personal Assistant, Office Administration, Administrator.

Travel Requirements

You will be required to travel to various locations within Hampshire [and the Isle of Wight or other local authority], and it is essential that you have a current drivers’ licence and access to a reliable vehicle on a regular basis.   

Values Based Recruitment

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

Vetting Requirements:

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

For general enquiries, please contact care.careers@hants.gov.uk 
For an informal chat about the role, please contact Robert Vear, Operational Manager, on Robert.Vear2@hants.gov.uk.