Case Worker (Contact, Assessment & Resolution Team) HCC618577

Job Details:

Salary Range: £25,628 - £28,326 per annum
Work Location: The Parkway, Fareham (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 29 September 2024
Interview date: Pre-screening calls on 2 & 4 October and face-to-face interviews on week commencing 14 October 

The Role:

Joining our Contact, Assessment and Resolution Team (CART) as a Case Worker, using your compassionate communication skills and surrounded by a supportive team of skilled practitioners, you’ll provide people with support and guidance to maximise their independence and wellbeing. 
  
Our team is the first point of contact for people looking for advice and support from Adults’ Health and Care, handling nearly 100,000 enquiries a year by telephone, online forms and web chat. In line with our Care Act (2014) duties, and using a strengths-based approach, we identify support networks, signpost people to alternative community resources, and consider needs that could be best met by Adults Services, including through the means of occupational therapy equipment and services.  
  
What you’ll be doing: 
  

• Responding to incoming enquiries by telephone, online referrals and web chat, and understanding when to escalate cases to the management team. 
• Completing wellbeing checks using a strengths-based approach and assessing needs that could be met through the provision of occupational therapy equipment services. 
• Providing signposting where appropriate, directing individuals to the relevant team or partner agency. 
• Achieving performance targets on the number of calls, online referrals and web chat enquiries you complete, as well as the quality of your responses. 
   

What we’re looking for: 
  

• Confident telephone communication skills, and the ability to ‘type and talk’. 
• Flexibility and adaptability. 
• Strong organisational skills and ability to embrace digital technology to support your work. 
• An awareness of the Care Act (2014) would be a plus. 
• Commitment to demonstrating the organisation's values and behaviours. 
   

Take a look at our Candidate Pack for more information about the role, team, our values and the selection process. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about.  Make sure you explain how you meet these requirements and demonstrate our values, in your application.    
 

Why join us? 
  

• Make a Difference: Watch this short video to find out more about the important work we do in CART. 
• Career Growth: Our experienced Case Workers can be considered for our occupational therapy or social work apprenticeship schemes, leading to a career as a Qualified Occupational Therapist or Social Worker. 
• Professional Development: Comprehensive initial 8-week office-based induction, followed by continuous learning, mentoring and supportive supervision. 
• Work-Life Balance: Enjoy a fulfilling career with a good balance between work and home life. 
• Competitive Benefits Package: Find more information here. 

  
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying. 
 

Other job titles you may be searching for: Social Worker, Welfare Worker, Community Worker, Casework Assistant, Case Manager, Social Work Assistant, Support Worker, Support Coordinator, Reviewing Officer. 

Values Based Recruitment

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.
 

Additional Information:

Find out more about Working with us in Adults’ Health and Care, including our benefits and the recruitment process. 

Vetting Requirements:

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

For general enquiries, please contact care.careers@hants.gov.uk 

For an informal chat about the role, please contact Danniella Clark, Business Support Operations Manager, on danniella.clark@hants.gov.uk