Operations Support Manager HCC621332

Job Details:

Job Reference: HCC621332
Salary Range: £39,382 - £43,679 per annum
Work Location: Calshot Activities Centre, Calshot (Hybrid working)
Hours per week: 37
Contract Type: Permanent 
Closing Date: 29 June 2025
Interview Date: 11 July 2025

The Role:

This is an exciting opportunity for a dynamic and safety-focused professional to make a real impact within Hampshire Outdoor Centres (HOC), part of Hampshire County Council. HOC delivers transformative outdoor education and recreational experiences that help young people and communities thrive.

As Operations Support Manager, you’ll be at the heart of our mission—championing a culture of safety, quality, and continuous improvement across our centres. This role is ideal for someone who works well in a varied, hands-on environment and is passionate about embedding best practices in risk management and operational delivery.

You’ll bring strategic insight and practical expertise to help shape and evolve our systems, ensuring they remain robust, responsive, and aligned with national standards. Working across multiple sites, you’ll collaborate with a wide range of stakeholders, from Centre teams to technical advisors, playing a key role in maintaining our reputation for excellence.

This is more than a compliance role; it’s about leadership, influence, and innovation. You’ll help drive forward our training culture, support service development, and contribute to the long-term success of outdoor learning in Hampshire.

We welcome applications from individuals who are not only technically skilled but also bring energy, initiative, and a collaborative spirit. To be considered for shortlisting, please submit a CV and a covering letter that clearly demonstrates your suitability for the role and the enthusiasm you will bring to our team.

What you’ll do:

As a key member of our Service Support team, you will: 

•    Lead the planning and monitoring of risk management systems
•    Support Centre teams with training, audits, and inspections
•    Coordinate cross service training and deliver staff development initiatives
•    Deliver development projects and provide operational support during peak periods
•    Foster strong relationships with internal and external stakeholders

What we’re looking for:

We are looking for someone with: 

•    A graduate-level qualification in a relevant field
•    Holds a range of outdoor instruction qualifications including a higher-level instructor or trainer qualification (e.g., MCI, ERCA Trainer, RYA Trainer)
•    Extensive experience in risk management within outdoor learning field
•    Strong leadership, communication, and project management skills
•    A passion for outdoor learning and a commitment to continuous improvement

This role is hybrid, with travel required across Hampshire and occasionally further afield. You must hold a valid driving licence and have access to a reliable vehicle. 

Why join us?

We are recognised nationally as one of the highest performing local authorities in the UK with a focus on providing quality services and support to the people of Hampshire. We are immensely proud that our teams are so committed to delivering the high standards that our strong reputation is built on. There are many reasons why we are an excellent choice for your next career move. Hampshire is an inspiring place to live and work. In addition to your salary, we offer an excellent benefits package, including:

•    Competitive annual leave entitlement
•    Employee Support and Wellbeing 
•    A range of flexible working options

Additional Information:

Operations Support Manager Candidate Pack

Vetting Requirements:

This role will require an enhanced DBS check. 

Contact Details for an Informal Discussion:

David Drew, Head of Service, at david.drew2@hants.gov.uk