Receptionist (Older Adults)

Job Details:

Job Reference: HCC620925

Salary Range: £24,027 - £24,348 pro-rata, per annum (actual salary £4,545 - £4,606 per annum)

Work Location: Willow Court, Andover

Hours per week: 7

Contract Type: Permanent

Closing Date: 30 April 2025

The Role:

Within our older adults’ homes, we aim to create a warm and welcoming environment where our Receptionist can provide a friendly and professional service, helping create a positive experience for visitors from the start. Join our supportive team and be part of something special, where your dedication and compassion can make a big difference to the lives of others.

What you'll do:

• Welcome visitors to the home: Act as the first point of contact for visitors, ensuring they receive a warm and professional welcome and are directed to the appropriate person, or correct location within the home.
• Answer telephone enquiries: Use your customer-focused approach to answer all telephone calls efficiently, professionally and in a friendly manner.
• Maintain our home’s positive reputation: Deliver high standards of customer care to our residents, their families, friends and other visitors to the home.

What we're looking for:

• Empathy and compassion: Understand and respect the feelings of others, showing sensitivity and diplomacy to build trust and provide support.
• Passion and dedication: A genuine desire to help others and make a difference.
• Communication skills: Clear and effective communication with residents, families, and colleagues.
• Team player: Enjoys working closely with others to provide a high-quality service.
• Good IT skills: Experience of using MO365 applications, including Outlook and Excel.

Take a look at our Candidate Pack for more information about the Receptionist role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

Why join us?

• Rewarding Work: Make a real difference in the lives of our residents and know that you can help improve the quality of life of others and make a lasting impact on the lives of those you care for.
• Supportive Environment: Work in a friendly and collaborative team who feel proud of the work they do to support people in our community.
• Professional Growth: We invest in your future. With ongoing development opportunities, you’ll have the chance to enhance your skills and advance your career in the care sector.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive Benefits Package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.

This role involves working one Sunday shift per week, for which enhancements are paid in line with the HCC salary policy. Choose your preferred working hours: 9am – 4.30pm or 8.30am – 4pm and enjoy a balanced work-life routine.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Other job titles you may be searching for may include: Administration, Administrative Assistant, Front of House, Office Assistant, Customer Services Assistant, Customer Services Adviser, Office Administration, Front Desk Assistant, Contact Centre Assistant, Call Centre Assistant.

Values Based Recruitment

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

Additional Information:

Find out more about Working with us in Adults’ Health and Care, including our benefits and the recruitment process.

Vetting Requirements:

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

For general enquiries, please contact care.careers@hants.gov.uk
For an informal chat about the role, please contact Sam More, Registered Manager, on samadhan.more@hants.gov.uk or Arlene Rodelas, Deputy Manager, on arlene.rodelas@hants.gov.uk.