Share this Job
Apply now »

Leasehold Income Manager RBKC17250

Job Summary:

Salary range: £38,800 - £52,600 per annum

Work location: 346 Kensington High Street, London W14 8NS 

Hours per week: 36 

Contract type: Permanent 

Closing date: 11 December 2019  

DBS check: Standard

Contact details for an informal discussion: Jana du Preez on 020 7605 6379

About Us:

This department is responsible for housing, communities and improving the lives of local residents.  This includes landlord services and estate management, planning, refurbishment, and advice and support to help maintain healthy and safe homes.
A significant part of our work is focused on creating stronger communities, by working together with local residents on recovery following the Grenfell tragedy.  
In response to London’s affordable homes crisis, we are committed to building more social housing to help people on lower incomes to live, work, and raise their families in the borough. Our housing team also work closely with affordable housing providers and other agencies to manage homelessness, and give support to older residents to live independently.

The Role:

Are you motivated by managing a team proactively reducing arrears whilst delivering exceptional customer care? If you are this role is for you. 
The Royal Borough of Kensington and Chelsea (RBKC) is looking for a dedicated, results orientated and customer focussed individual to manage the income collection portfolio within the Home Ownership Team. 

In this role you will be responsible for the collection of service and major works charges due from leaseholders and freeholders. You will produce, review and monitor regular financial and key performance indicators and report on progress.


For more information about the role,  please see the full Job Description

About You:

You’ll have previous experience working in a social housing/finance environment in a similar or related role and in a management position. You place the customer at the heart of all decisions ensuring a fair and consistent approach to customer care. It will be desirable to have specialist knowledge of leasehold management, legislative and regulatory requirements. You’ll demonstrate a commitment to delivering a quality and outcome driven excellent Housing service.

Role Requirements:
  • To manage and develop the Income Team, providing a high performing process driven service to leaseholders and freeholders paying service charges. 
  • Ensure the team delivers excellent customer service at all times. 
  • Provide top level reporting on all arrears, prompted actions and legal cases ensuring that set targets are met. 
  • Represent the Council at Court and Tribunal hearings and develop strong relationships with internal and external solicitors. 
  • Maximise income to the HRA, reducing the unsecured bad debt and provision. 



We work in partnership with Hampshire County Council (HCC) who deliver many transactional services on our behalf. Although most communications will be from HCC, all selection and appointment decisions will be made by RBKC. Certain services are shared across more than one Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your recruitment information will advise if your remit extends beyond RBKC.

We will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.


We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.


We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.


Job Segment: Law, Manager, Legal, Management, Customer Service

Apply now »