Aids and Adaptations Adminstrator RBKC616284

Job Summary:

Salary range: £31,716 - £35,862 per annum
Work location: London
Hours per week: 36
Contract type: Permanent
Vetting requirements: Standard DBS Check
Closing date: 6th May 2024
Interview date: Week commencing 20th May 2024

About Us:

Help and support residents who’ve been referred to our Aids & Adaptations team

At the Royal Borough of Kensington and Chelsea, we put local people and businesses at the heart of everything we do, working in partnership with them to provide quality services that are responsive, effective, and efficient. Committed to acting with openness, honesty, and compassion, we aim to listen and understand in a way that is respectful, encourages involvement and meets the needs of all our communities.

The Role:

Join us in this new role and you’ll carry out a wide range of administrative duties for the Aids & Adaptation Team. Providing high quality support to council and private sector residents who’ve been referred to the team, you’ll act as the first point of contact for enquiries, monitor the service’s email and telephone, and maintain the relevant databases. Liaising with users to establish the progress of any outstanding work and responding to requests from clients for updates on adaptations or equipment, you’ll also assist with resident surveys and the collation of feedback.

You’ll have a number of additional responsibilities – these include sending tender information and consent to adaptation work forms to residents, and recording the proceedings at any meetings you attend. We’ll also expect you to support the team at service engagement events, submit performance monitoring data, and keep case records up to date. Fully conversant with the Council’s Health & Safety policy, you’ll be committed to carrying out your work with regard to equity and diversity, GDPR, the Freedom of Information Act and the maintenance of confidentiality and choice.

Please refer to the Job Description for more information

About You:

With a Level 3 qualification in Administration or equivalent experience, you’ll be a confident user of the MS Office suite of software, possess the ability to compile and explain statistical information, and be a skilled user of databases. Capable of communicating well with people both face-to-face and on the telephone, and of building strong relationships with users and your colleagues, we’ll also expect you to maintain a high level of confidentiality, and work with tact, empathy and understanding.

An excellent organiser with the ability to prioritise and keep to deadlines while working on a range of projects, you’ll have good attention to detail and be committed to seeing tasks through to completion. Able to work flexibly to meet the needs of the team, you should also be ready to work independently while using your own initiative.

Join us, and you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays. And as a key member of our team, you’ll also have plenty of opportunities for development and progression within our organisation. We’re committed to promoting equality and respecting diversity, and welcome applications from all sections of the community. We’re a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s will not be considered for this role. 

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.