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Service Manager

Job Details:

Job Reference: HCC623830
Salary Range: £48,948 - £54,423 per annum
Work Location: Elizabeth II Court, Winchester
Hours per week: 37
Contract Type: Permanent
Closing Date: 4 May 2026
Interview Date: 15 May 2026

The Role:

As a Service Manager you will provide support to the Directorates working to deliver a great service.


You will work with the IT Business Partners to identify the needs of the business, which will encompass project ideas, change requests, new or improved services and business changes.

 

The Service Manager will also own, maintain, and seek efficiencies for the wider service portfolio which will include support for the Strategic Service Portfolio.

What you’ll do:

You will develop a strong understanding of the integrated IT services that underpin the delivery of corporate technologies, ensuring these services work together effectively to meet organisational needs. By engaging with the wider IT community, you will help secure the right support and expertise to deliver an optimised, resilient service that enables the business to operate efficiently and securely.


You will also build and maintain knowledge of IT system suppliers, evaluating product roadmaps to understand their potential impact on the organisation and identify opportunities for service improvement or product development. Working closely with IT colleagues and Directorate contacts, you will champion the Trusted Advisor role, coordinating resources across multiple IT teams to promote collaboration and ensure services are delivered in an effective way.

What we’re looking for:

We’re looking for someone with experience in service management or service delivery, ideally within an IT environment. Comfortable working in a service-focused role and understanding how effective delivery supports wider organisational goals is key. 


You’ll have the ability to understand and clarify stakeholder requirements, helping to determine the appropriate service response, urgency, impact, and priority. Strong interpersonal skills are essential, along with the confidence to negotiate, influence, and build positive relationships with a wide range of stakeholders.

Why join us?

We offer a flexible, motivating and inclusive workplace, where talent is truly recognised and developed. We have created an environment that you can look forward to being a part of and where you are empowered to be your best and believe in creating a workplace built on teamwork where people can grow and develop in their roles.


If you think you have what it takes to make a real difference in Hampshire, get in touch!


To find out more about what we can offer you in return, please see our benefits package.

Additional Information:

Service Manager Candidate Pack

Contact Details for an Informal Discussion:

Tammy Edwards, IT Business Partner on tammy.edwards@hants.gov.uk

 

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
 

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
 

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.


 


Job Segment: Service Manager, Manager, Customer Service, Management

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